(1)I have experience with customizing the Avada theme, integrating a payment plugin, working with Custom Post Types (CPT), and implementing library solutions on the website https://www.fccollege.edu.pk/ & http://cppg.fccollege.edu.pk/(2)I have experience working on the website http://mxonline.shop/. Here are the specific details you mentioned:(i) WooCommerce Solution: WooCommerce is a popular e-commerce plugin for WordPress. Your experience in providing a WooCommerce… Show more (1)I have experience with customizing the Avada theme, integrating a payment plugin, working with Custom Post Types (CPT), and implementing library solutions on the website https://www.fccollege.edu.pk/ & http://cppg.fccollege.edu.pk/(2)I have experience working on the website http://mxonline.shop/. Here are the specific details you mentioned:(i) WooCommerce Solution: WooCommerce is a popular e-commerce plugin for WordPress. Your experience in providing a WooCommerce solution suggests that you have implemented or customized the WooCommerce platform on the website. This could involve configuring product listings, setting up payment gateways, managing inventory, and ensuring smooth e-commerce functionality.(ii) Customized Onboarding System(3)Fun Card Top-Up Plugin Development: Developed a custom plugin for the website https://funfactorypark.com/ to enable users to top up their fun cards used at Fun Factory Park. This involved creating a secure and user-friendly interface for card top-ups, integrating payment gateways, and implementing the necessary functionalities to process and update card balances.(4)WooCommerce Negotiation Plugin: Our WooCommerce Negotiation Plugin is a powerful solution designed to enhance the customer experience by providing the ability to negotiate prices for products listed on your WooCommerce-powered website. This plugin adds a user-friendly option during the product creation process, allowing sellers to designate whether a product is negotiable or not. Once enabled, customers can submit offers for negotiable products, which are then reviewed by the admin for approval or rejection. Furthermore, the plugin seamlessly integrates with the checkout process, providing a smooth and efficient experience for customers who successfully negotiate a deal. Show less

Technical Support: Provide high-quality technical assistance to customers via various communication channels, such as phone, email, chat, or ticketing system. Address their inquiries, troubleshoot software or hardware issues, and guide them through problem-solving steps.Issue Resolution: Identify and diagnose technical problems reported by customers. Resolve issues within agreed service level agreements (SLAs) by utilizing your technical knowledge, following documented procedures, and… Show more Technical Support: Provide high-quality technical assistance to customers via various communication channels, such as phone, email, chat, or ticketing system. Address their inquiries, troubleshoot software or hardware issues, and guide them through problem-solving steps.Issue Resolution: Identify and diagnose technical problems reported by customers. Resolve issues within agreed service level agreements (SLAs) by utilizing your technical knowledge, following documented procedures, and escalating complex cases to higher-level support or specialized teams when necessary.Customer Engagement: Build positive relationships with customers by actively listening to their concerns, empathizing with their situations, and demonstrating a customer-centric approach. Understand their needs, offer personalized solutions, and ensure a satisfactory customer experience.Escalation Management: Escalate critical or unresolved issues to appropriate teams or management, ensuring proper follow-up and coordination. Collaborate with cross-functional teams, including development, operations, or product teams, to facilitate timely problem resolution.Product Knowledge and Training: Stay updated with the latest product or service offerings, technological advancements, and industry trends. Continuously expand your technical knowledge through self-learning, training sessions, or certifications to effectively support customers.Quality Assurance: Adhere to established quality standards, processes, and SLAs to ensure consistent and high-quality customer support. Follow company policies and procedures, maintaining professionalism, confidentiality, and data security.Customer Feedback and Improvement: Solicit customer feedback, assess satisfaction levels, and proactively identify areas for improvement. Collaborate with teams to implement customer-centric enhancements, contribute to knowledge base articles, and share best practices. Show less

I have had the opportunity to collaborate with Cognitive Healthcare International, a company focused on developing innovative healthcare solutions. Specifically, I contributed to the creation of Android applications that enhance cognitive health. Through my work, I aimed to improve user experience and promote the use of technology for better healthcare outcomes.