Usman Arshad Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

Abu Dhabi, United Arab Emirates

Managing top SME accounts in diverse sectors, playing a lead role in helping define and articulate Etisalat premium business value proposition and designing innovation strategies to help SME in ICT growth.Driving profitable revenue growth and making significant contribution of inbound new business and revenue target achievement.Delivering the best in class customer experience to Premium Business segment.Manage a portfolio of 300 plus Small Medium Businesses with an overallrevenue of AED 12 MillionProviding technical sales support during on site and virtual client meetings.Delivering pre sales technical presentations and demos to the SMB clients.Developing client relationship at senior and technical levelsIncrease the Gross overall revenue by 35%Being the Single Point of Contact for all the allocated portfolio.Strong portfolio management by managing client expectations and sales revenue.Develop and manage multi-level relationships with the account & contribute to customer strategy ensuring local RB business objectives are achieved.Playing a role of “customer’s trusted advisor” for their IT Operation & new projects by working in “customer interest” with passion, enthusiasm and authentic suggestion.Helping customers to see what elements of a solution have value for them, and which elements don’t

Dubai, United Arab Emirates

Managing Small-Medium Enterprise Accounts, developing new business via telephone and mass communication such as email. Working as Enterprise Customer Relationship Executive with a third party channel partner Samsons Communication L.L.C.Managing customer relationship for SME accounts, with the main purpose of driving penetration in the accounts and increasing customer satisfaction through proactive, customized, personalized relationship. Develop accounts from initial contact through needs analysis, account strategic development, presentation, and proposal to final decision Creating a customer focused solution - IP, Mobile Telephony, MDM, and Managed Services. Proactively manage sales pipeline, forecast, address customer needs and issues in order to ensure accuracy of pipeline and forecasting assessments and achievement of customer satisfaction. Taking decisions to undertake projects with sufficient evidences of profitability and company positive interests.Collaborate with sales, marketing, operations, costing and finance to develop proposals for sales opportunities.Building strong pipeline along with internal marketing & solutions team to increase customer’s market penetration & maximize revenue. Instrumental in delivering outstanding performance and attaining all assigned KPIs.Building and cultivating prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnelManaging and developing new business strategies for Telecommunication Sector through social media.Establishing professional and result-oriented relationships with key personnel in assigned customer accounts.Coordinating with company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations.Meeting assigned targets to achieve a profitable sales volume and strategic objectives in assigned accounts.

Faisalabad

Manage the Development of training materials and procedures, and/or train users in the proper use of hardware and software.Refer major hardware or software problems or defective products to vendors or technicians for service.Rapidly establishing a good working relationship with organization and other professionalsAssists in the support of administrative in house computer-based applications.Talking to staff/Management through a series of actions, either face to face or over the telephone.Works with procurement staff to purchase hardware and software for the University.Ensuring licensing for all software purchased is recorded and maintained.Ensuring security and upgrades are applied to desktops and laptops and kept up to date.Undertaking small- to medium-sized IT projects as instructed by the ITSS manager.Acts as lead to provide technical support in the use of personal computer hardware, software, and specialized technology or operates a multi- platform, complex computer environment.Provides senior level Information Technology Desktop services support, including:First point of contact in all computer hardware and software problems and requests.Analyzes problems (both technical and operational) and arrives at workable solutions.Updates and maintains the related database.Assists in capacity planning and acquisition of personal computers and other equipment.Analyzes, designs, develops, tests and implements personal computers, servers, and other equipment for data and voice networks.Supervise and make sure that all server & server applications related to end-user infrastructure are working perfectly and being well maintained.

Faisalabad Pakistan

Prepare and deliver lectures to graduate level students on Computer Sciences all domains.

Faisalabad Pakistan

Coordinated and over saw the implementation of various IT deployment in PTCL Pakistan Benefits Company in development and marketing of Next Generation Networks for ZTE, Huawei equipment like Soft switches.Helps them ensuring the continuation and enhancements of Information. Communication services.Monitoring of Optical network unit and optical line terminals of the vendors like ZTE, HUAWEI and AL- CATEL in optical fiber Access department through ERP Improved and maximized the currently running FTTH network Topology by a deep analysis.Evaluated the performance of different vendors Equipment to quantify and qualify the company Budget.