● Collaborated with Microsoft to resolve order and quote issues, improving operational efficiency andensuring 100% SLA compliance● Led backorder management meetings, reducing supply chain delays by 15% and enhancing orderfulfilment speed● Managed EMEA customer accounts, maintaining a 98% satisfaction rate by proactively addressingsupply chain disruptions and offering alternative solutions● Facilitated customer communication through emails, Microsoft Teams, and handled queries via Jabber calls.

● Prepared financial and sales reports, improving tender participation and increasing vendor quotationsby 10%● Managed bank reconciliations and oversaw financial bidding processes, ensuring 100% compliance with company financial protocols.● Facilitated major client registrations and coordinated offshore LC processes, streamlining foreignpurchase orders and payment clearances

Managed daily invoicing, salary preparation, and sales tax filings, ensuring timely and accurate financialreporting● Processed LC documents and bank contracts, streamlining import documentation and vendor payment clearances● Prepared weekly, monthly, and annual sales reports, while maintaining customer ledgers and reconciling bank statements to ensure financial accuracy

• Managed daily invoicing processes to ensure accurate and timely billing.• Oversaw inventory management to maintain optimal stock levels.• Coordinated with vendors on raw material imports and handled the Letter of Credit (LC) process.• Maintained detailed ledgers for customers, distributors, and franchisers.• Compiled and analysed sales reports on a weekly, monthly, and yearly basis.• Prepared and monitored purchase order reports to support procurement activities.