Network Support Analyst
Current• Identified, troubleshooted and assisted with remote network issues and VPN connectivity failures for Global Protect and Big IP Edge client• Configured mobile token devices in AD and enabled 2-Factor Authentication for end user• Created user accounts on Active Directory and allocated them email addresses via Microsoft Exchange, Exchange Management Console, and Office 365• Allocated and assigned users to different groups within an enterprise organization and granted them access to shared folders/drives on the server• Assigned Office 365 license plans to users after assessing their requirements• Applied mailbox permissions in Office 365 and Microsoft Exchange to allow a user to send and read emails from another user’s mailbox and send emails on behalf of other users• Applied mail forwarding policies in Office 365 and Microsoft Exchange• Installed Office 365 applications, set up user mailboxes and shared mailboxes, reset passwords, created distribution groups, retrieved mails from Office 365, and increased the mailbox size• Deactivated users from Active Directory, and Office 365 and removed them from distribution lists and share folders as per the organizational guidelines• Assisted clients in accessing their workstations/terminal servers remotely by configuring remote desktop protocol and aided in resolving remote desktop issues• Undertook Project work to configure new device and setup windows 10 OS using SCCM• Participated in deployment and management of multiple applications using Microsoft System Centre Configuration Manager (SCCM) via Windows Server• Configured new end-devices for clients including the installation and upgradation of Windows OS, installation of Microsoft Office software, and transferred data from old end-devices to new ones• Connected workstations to a domain, and connected them to shared printers, network printers, and local printers• Provided support for Android and Apple phones and tablets
