o Implementation Project Lead for Prepaid/Debit/Credit programs in US, LAC, CEMEA and Asia Pacific region.o Responsible for technical consultation and implementation of i2c products and solutions.o Gathering project requirements, ensuring deployment and end to end successful project testing.o Effective communication with various stakeholders including Banks, Networks, Card Printer Partners, and Program Managers constructing an innovative product.o Experience in implementation of consumer facing web portals, mobile applications and IVRs.o Experience in implementation of various global and country specific ATM and POS networks.o Implemented end-to-end network certifications & production integration.o Implementation of network services including 3D Secure, Digital Wallets, ABU, VAU, KYC/KYB, Credit Reporting.o Liaison with VISA, MasterCard, AMEX, FIS, UnionPay and other region-specific networks for setups enablement.o Hands On experience in setting up issui3ng BINs and Digital products with multiple networks.o Liaison with card printing partners to help develop a market competitive EMV product.o Hand On experience on multiple project management tools like Jira, MS Project, Smartsheet, TFS etc.o Client/Third party coordination to streamline processes and communication.o Training and managing resources as Team Lead as per organizational requirements.o Owning the implementation process for client onboarding on i2c platform.o Define, track, and achieve key performance indicators for the onboarding process.o Monitoring progress on the project activities to ensure adoption and timely Go Live.o Training and mentoring junior team members ensuring best industry practices are effectively adhered.

SlimTel Pty Ltd (Australian MVNO)- SLA’s for customer’s queries- Customer Service Portal Managing- Managing ticketing system for CS inquiries- Monthly CS reports generation- Training new reps- Writing scripts & training material for all products- Customer retention and manage outbound campaigns via the call center- Reduce customer dissatisfaction- Cross Sell/Up sell strategies / campaigns- Handling disputes- Management Projects- Company profit, customer growth and revenue targets- Actively involved in a team environment fostering growth.- Answering of all emails

- Oversee project development from the planning stages to completion, including analysis afterward.- Supervise all personnel assigned to the task, and ensure that people are assigned productively.- Respond to changes to identify alternate suppliers, reassign personnel, or cut the budget in other areas to compensate for cost overruns.- Plan interim timetables to ensure projects remain on schedule.- Managing software, including software for implementing changes.- Deal with clients on occasion and reassure them that satisfactory progress being made.- Deal with personnel problems by coaching, mentoring and supervising employees on board.- Ensuring the positive outcome of the project in terms of revenue generated.- Meeting with clients to determine requirements- Working with clients to define the scope of a project- Planning timescales and the resources needed- Clarifying a client's system specifications, understanding their work practices and the nature of their business- Liaising with staff at all levels of a client organization- Defining software, hardware and network requirements- Analyzing IT requirements within companies and giving independent and objective advice on the use of IT- Developing agreed solutions and implementing new systems- Presenting solutions in written or oral reports- Purchasing systems where appropriate- Designing, testing, installing and monitoring new systems- Preparing documentation and presenting progress reports to customers- Organizing training for users and other consultants- Being involved in sales and support, and where appropriate, maintaining contact with client organizations- Identifying potential clients and building and maintaining contacts.

- Contacting clients and setting up meetings and conducting in-depth reviews of clients' financial circumstances, current provision and future aims.- Analyzing information and preparing plans best suited to individual clients requirements.- Working with individual's banks to negotiate lower interest rates on existing credit cards, loans.- Assisting clients to make informed decisions. Reviewing and responding to clients changing needs and financial circumstances- Negotiating with product suppliers for the best possible rates. Communicating with other professionals, such as estate agents, solicitors and valuers- Kept learning market to keep myself up to date with financial products and legislation.- Contacting clients with news of new financial products or changes to legislation that may affect their savings and investments.

- Evaluating employees as to coach, develop or remediation when necessary.- Manage and improve call center sales performance through performance monitoring, problem resolution, system audits and quality assurance measures.- Conducting staff performance reviews, assess needs, benefit analysis and other operational strategy assessments.- Analyze metrics daily, weekly & monthly based on department goals to track, measure, analyze and report call center sales productivity and efficiency.- Maintain consistent professional improvement through tracking call center trends and active participation in team projects.- Understand, implement and reinforce company policies and procedures.- In depth knowledge of call center sales business strategies.