As experienced technical support professional with five years of industry experience, I possess a diverse range of skills that enable me to excel in my role. Specifically, I have a proven track record of installing, testing, and updating technical equipment to ensure proper functionality and specification conformance. I am also highly skilled in training customers on the use of technical equipment while resolving inquiries and complaints.In addition to providing remote assistance End-users to resolve technical issues, I have also developed a proficiency in triaging, troubleshooting, and resolving network and technical issues for over 180 end users. Moreover, my expertise in creating and developing a company website, including configuring and implementing server infrastructure, has been highly regarded.My unwavering commitment to professional growth has enabled me to stay up-to-date on emerging technologies, which I have successfully applied in leading new software solution implementations for scheduling software, LMS, and remote desktop management. I have also developed and led new device initiatives for deployment, integration, and support.Throughout my career, I have successfully managed multiple projects simultaneously while collaborating with cross-functional teams to meet tight deadlines. Notably, I have led several projects that have required a keen understanding of technical expertise, including the following:- Soaringhighgtllc.com: A project that involved developing a website with a sleek and modern design for a lubricant’s distributor company. - Alwansilkscreen.com: A project that involved designing and implementing a user-friendly website with an e-commerce system for a garments company. - Faisalacfixing.com: A project that involved designing and implementing a website for a construction company that showcased their services and portfolio.My ability to work effectively under pressure, adapt to new challenges, and communicate technical information clearly and concisely has been instrumental in my success in the field. I am confident that my experience, coupled with my commitment to excellence, would make me a valuable addition to any organization that requires technical support.
Soaring High General Trading Llc
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It ManagerSoaring High General Trading Llc Mar 2023 - PresentDubai, United Arab EmiratesMotivated, personable business professional with a passion and talent for information technology. A hardworking, pro-active, and experienced IT Support professional who is highly skilled in triaging, troubleshooting, and remediating technical issues. A customer service expert who possesses extensive knowledge in the latest technologies and the ability to see tasks through to completion. A team player with experience in resolving issues in high stress environments.● Installs, tests, and updates technical equipment for proper functionality and specification conformance. ● Demonstrates and trains customers on the use of technical equipment while resolving inquiries and complaints. ● Provides remote assistance to senior consultants, money managers, and brokers to resolve technical issues.● Triages, troubleshoots, and resolves complex network and technical issues in support of over 180 end users.● Created and developed company website which included configuring and implementing server infrastructure.● Continues to complete self-learning and training to stay up to date on emerging technologies.● Leads new software solution implementations for scheduling software, LMS, and remote desktop management. ● Develops and leads new device initiatives for deployment, integration, and support.● Recently promote as an IT manager and launched a website to attract qualified leads and allowed submit information for the business.
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Graphic & Embroidery DesignerAlpine Limited Dec 2018 - Dec 2022Dubai, United Arab Emirates● Protected devices and data by maintaining and updating operating systems, software, applications, and devices while utilizing cyber security best practices● Maintained technical hardware and software that resulted in a 50% improvement in performance and stability.● Created designs based on clients’ needs which resulted in a 95% satisfaction rate.● Improved the effectiveness of communications to motivate clients and verify the design decisions.● Increased the businesses branding by establishing embroidery logo design
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It InternLocal Company Nov 2017 - Sep 2018Faisalabad, Punjab, Pakistan● Provided excellent customer service to end users daily in support of 40 PCs.● Completed network administration, mapping, and hardwire network installations.● Maintained desktop computers and installed software, network folders, and printers.● Reduced administrative costs by 8% and improved regulatory compliance through the tracking of failures, equipment assignments, and consumable statistics. -
Embroidery & Graphic DesignerMasood Textile – Faisalabad, Pakistan Aug 2016 - Oct 2017Faisalabad, Punjab, Pakistan● Create Designs on Embroidery studio 4 (E4) (Design creations) Software.● Created embroidery logos which improved business revenue through market differentiation.● Met with clients to determine marketing and design vision, scopes of work, and deliverable timeframes.
Usman Kashif Education Details
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Information Technology -
Saha College (Boys)Computer Science
Frequently Asked Questions about Usman Kashif
What company does Usman Kashif work for?
Usman Kashif works for Soaring High General Trading Llc
What is Usman Kashif's role at the current company?
Usman Kashif's current role is IT Manager.
What schools did Usman Kashif attend?
Usman Kashif attended Government College University, Faisalabad, Saha College (Boys).
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Muhammad Usman Kashif
Dubai -
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