Usman Kashif Email & Phone Number

Dubai, United Arab Emirates

Motivated, personable business professional with a passion and talent for information technology. A hardworking, pro-active, and experienced IT Support professional who is highly skilled in triaging, troubleshooting, and remediating technical issues. A customer service expert who possesses extensive knowledge in the latest technologies and the ability to see tasks through to completion. A team player with experience in resolving issues in high stress environments.● Installs, tests, and updates technical equipment for proper functionality and specification conformance. ● Demonstrates and trains customers on the use of technical equipment while resolving inquiries and complaints. ● Provides remote assistance to senior consultants, money managers, and brokers to resolve technical issues.● Triages, troubleshoots, and resolves complex network and technical issues in support of over 180 end users.● Created and developed company website which included configuring and implementing server infrastructure.● Continues to complete self-learning and training to stay up to date on emerging technologies.● Leads new software solution implementations for scheduling software, LMS, and remote desktop management. ● Develops and leads new device initiatives for deployment, integration, and support.● Recently promote as an IT manager and launched a website to attract qualified leads and allowed submit information for the business.

Dubai, United Arab Emirates

● Protected devices and data by maintaining and updating operating systems, software, applications, and devices while utilizing cyber security best practices● Maintained technical hardware and software that resulted in a 50% improvement in performance and stability.● Created designs based on clients’ needs which resulted in a 95% satisfaction rate.● Improved the effectiveness of communications to motivate clients and verify the design decisions.● Increased the businesses branding by establishing embroidery logo design

Faisalabad, Punjab, Pakistan

● Provided excellent customer service to end users daily in support of 40 PCs.● Completed network administration, mapping, and hardwire network installations.● Maintained desktop computers and installed software, network folders, and printers.● Reduced administrative costs by 8% and improved regulatory compliance through the tracking of failures, equipment assignments, and consumable statistics.

Faisalabad, Punjab, Pakistan

● Create Designs on Embroidery studio 4 (E4) (Design creations) Software.● Created embroidery logos which improved business revenue through market differentiation.● Met with clients to determine marketing and design vision, scopes of work, and deliverable timeframes.

Bachelor Of Science In Information Technology, Information Technology

Intermediate In Computer Science, Computer Science