Usman Khalid Email & Phone Number

Dubai, United Arab Emirates

- Enhanced RTA Dubai's Travel Diary Survey application, collecting data from 20,000 participants across 4 surveys.- Implemented dynamic features using React.js and .NET frameworks, improving user experience and customer engagement.- Implemented advanced integrations such as face recognition technology, Azure Face API, and Emirates ID reader, enhancing security and user verification processes across applications.- Developed and launched user-friendly websites and applications for government clients, ensuring adherence to usability and accessibility standards.- Increased user engagement and satisfaction through successful project completion and high-impact initiatives.- Optimized application performance by leveraging state management and component lifecycle methods.

Al Seef, Capital Governorate, Bahrain

- Engaged with stakeholders to gather requirements and ensure alignment with business needs- Provided ongoing support, maintenance, and troubleshooting for retail systems to maintain operational efficiency- Migrated the POS system from a standalone application to a centralized, multi-branch architecture- Designed scalable APIs to support inventory management, quotation generation, sales invoicing, reporting, and customer management across branches- Developed robust reporting and analytics capabilities to provide comprehensive insights into overall business performance

Islāmābād, Pakistan

Spearheaded the development and deployment of RESTful APIs to ensure efficient communicationbetween systems. Supervised and managed a team of developers, orchestrating their daily tasks andpromoting seamless collaboration to meet project objectives. Maintained meticulous project documentation, comprising design specifications, user manuals, and technical guides, to ensureclarity and facilitate smooth project execution. Executed additional responsibilities as a SoftwareEngineer, including code optimization, quality assurance testing, and the integration of innovativetechnologies to enhance system functionality and performance.

Rawalpindi, Punjab, Pakistan

Delivered continuous support by identifying and rectifying bugs and issues within legacy systems.Revamped code architecture to bolster scalability and maintainability, resulting in a 30% reduction inbug fixes and a 20% decrease in deployment time, thus streamlining the development processsignificantly. Offered extensive analytical support to clients, furnishing actionable insights oncustomer interactions. These insights enhanced agent performance and elevated the overallcustomer experience, fostering improved client satisfaction and retention.