CloudOrbis managed IT service offerings are designed to reduce overall business IT costs by providing around the clock expert technical support and maximum return on IT investment based on six key factors: performance, reliability, redundancy, adaptability, scalability and most importantly security. These key factors are met by delivering remote management, helpdesk support, on-site maintenance, technical management, and access to our team of technology experts.Our proactive support and maintenance practices prevent technical issues before they become a problem. CloudOrbis keeps you stress-free with solutions that always work. We have the best in class IT software tools available, along with over a decade of experience to expertly manage all your business IT needs.

Providing second and third level end user support for software, hardware, mobile products and network issues Using best practice receiving, prioritizing, documenting, and actively resolving service desk tickets as per SLAs Undertaking second/third line diagnostics both in person and remotely to determine and resolve PC, mobile devices, Mac, server peripherals, hardware and software issuesManaging, deploying and supporting existing and new client machines, communications products, security systems, AV equipment, servers, networking equipment and printersSetting up, troubleshooting and maintaining Cisco VoIP desk phones, polycoms, voicemails boxes and various systems within Cisco Unified Communications Manager.Assisting system admins with management of Network Security, Active Directory, Group Policy, Exchange, DNS, DHCP, RADIUS, WINIS, Linux systems, Cooperate network, MDM, and Enterprise backup solutions Helped in developing comprehensive operational procedures for ongoing service management, support, change management, incident management, problem management, asset management and vendor managementUndertaken various hardware and software upgrade, inventory and audit, and over all service improvement projects throughout the organization Helped in developing comprehensive procedures for purchasing and budgeting for IT and AV equipment Providing technical setup, support, troubleshooting and managing security systems (Genetec, Tyco, Axis and HID) and digital recording devices Setup, support and troubleshooting Digital Signage systems ( XIBO, TruDigital and Chrome for work) across sites Setup, support and troubleshooting meeting room presentation equipment, (smart boards, projectors, TV’s and AV conferencing systems), digital signage and software (Skype for Business, Cisco Jabber and GoToMeeting)

Providing end user support for software, hardware, and network issues Receiving, prioritizing, documenting, and actively resolving end user requests as per SLA’sManaging, deploying and supporting existing and new client machines communications products (mobile devices and fixed telephony) and printersSupporting and configuring client applications such as SharePoint, Microsoft Office, software updates, email and calendaring, anti-virus, backup and printing software and driversInventory, audit and asset managementUndertaking first/second line diagnostics both in person and via remote desktop control to determine and resolve PC/peripherals & hardware/software issues Relocating IT equipment on behalf of departments within the individual sites and across sitesConfiguring machines with a standard build imageAssisting system administrators with management of networkUsing best practices for documentation, Service Management, Auditing and Asset ManagementProviding excellent levels of customer service

Managed maintained and troubleshoot network printers Carried out on-site analysis, identification, and resolution of desktop problems for end-usersProvided technical support to offsite users via e-mail, phone, and remote desktop Set-up, deployed, and maintained end-user machines such as mobile devices, laptops and workstations Monitored and responded to phone and e-mail requests for technical supportHelped the organization upgrade from Microsoft Windows XP to Windows 7Replaced computers, monitors, printers and laptops at the end of their life cyclesManaged computers and user policies on Windows Server 2008Demonstrated ability to deal with staff in a professional, patient, polite and friendly manner

Resolved customer problems on the subject of PC hardware, network and software issuesBuilt and upgraded custom personal computers, workstations and servers Ensured timely repair of equipmentPrepared reports and kept logsPerformed additional duties to fruitfully achieve company objectivesExamine and tested returned merchandise Provided Standby help to the sales teamResponded to requests for technical assistance via phone and emailTroubleshoot and maintained all types of printers Repaired and troubleshoot smart phones and tablets

Install hardware and software on standalone personal computersEnsure maintenance of end user workstations and peripheral devicesAssist in providing desktop application solutionsRespond to requests for technical assistanceManage testing procedures for newly installed hardware and software applicationsEnsure timely repair of equipmentAssist with network troubleshooting proceduresProvide backup to the network administratorInstall and update antivirus programs on a constant basis