Achieves revenue and gross profit dollar targets by managing customer base from an inside sales standpoint. Develops profitable customer relationships through efficient order management and effective handling of customer requests. Completes timely requests for information on bids, quotes, technical information and positioning of Tech Data programs and services. Responsible for full order management including placing orders, following up to ensure all holds are released, and providing tracking information to customers upon shipping.Proactively contacts and develops a specified account base, and prospects for new business opportunities to achieve growth and profit targets. Effectively manages customer experience by responding to all quotes, bids and orders through multiple modes of communication (phone, email, instant messenger, fax). Proactively discusses Tech Data’s value added services including; Tech Data Reserve Program, Configuration Services, and others as required. Effectively negotiates TD gross margin through up-selling and cross selling opportunities.Develops relationships with all Tech Data departments, and vendor field representatives to act as a liaise on behalf of the customer. Accumulates competitive, market and pricing information and provide feedback to the relevant parties.

Provide excellent customer service standards and maintain client specified service levels. Resolve client issues within scope of responsibilities and escalate issues when necessary. Lead coaching sessions and maintain team member logs. Ensure adherence to LII Business Code of Ethics, policies, processes and procedures during shift. Assist with the monitoring and evaluation of staff performance as well as with time and attendance. Assist with the ongoing training of staff, maintenance of system applications and trend analysis through reporting