Step Up To Manager for Tesco bank car insuranceDealing with customer queries on issues related to billing, pricing and complaintsMaintaining a high level of performanceManaging the team when the Manager is Off or unavailableCall Quality MonitoringGiving feedback to Agents to improve customer service and salesDealing with Write off and Fees reports

Manager at large multi-site manufacturer, distributor, importer and exporter.Arranging operational layout of different sites to meet business needs.Organising daily, weekly and monthly staff rotas for optimum efficiency.Establishing a new internet based site for retail sales.Managing the retail store.Liaising with suppliers both UK and Internationally based.Liaising with multiple courier firms to reduce costs and enhance service delivery.Dealing with UK based clients to introduce new products into the market and increase sales volumes.Introducing new technology based solutions for stock management and reordering processes.Organising and arranging trade exhibitionsLeading on company drive to gain ISO9001 Certification

Area Manager of the Out of Hours Team covering West and North Yorkshire.Setting up of new branches including the implementation of strategies and operationsManager of Birmingham International Airport branchManager of the Leeds Bradford Airport branchLiaising with UK wide Airport branches to enable standardised services.Delivering and arranging replacement vehicles for customers who had broken down after Normal Branch hours.Planning and arranging marketing events with existing and new business customers.Delivery of one to one training and inductions for existing and new staff members in relation to sales techniques and customer services.Creating and implementing new cost control measures.Creating new processes to ensure a smoother operational plan.Arranging rotas and managing employee attendance.Liaising with National Call Centre to improve service delivery.Following up on Business leads to increase revenue.Action planning to monitor, review and record the overall progress of the ‘Out of Hours Programme’

Arranging and conducting meetings with staff.Stock Management.Dealing with customer requests.Training staff to improve customer service.Undertaking thorough feasibility assessments and creating reports to maximise growth and revenueDelivering monthly updates to Senior Management.Working to deadlines and budget constrictions.Coordinating, chairing and facilitating meetings.Exploring and securing new markets and products.

Sales of Frozen and Dry goods to Retailers and Wholesalers.Meeting new customers and introducing product lines.Invoicing and following up on delivery orders.Dealing with customer complaints and resolving issues arising from late/non delivery of goods.Liaising with Warehouse and purchasing teams to develop integrated stock lists.Meeting with the directors giving appraisals of sales forecasts and potential new areas to market.Arranging interviews for new employees.

Dealing with customer queries on issues related to billing, pricing, complaints and general queries.Working with the debt collection team helping customers arrange direct debits, extending payment terms, following up on non payment and correction of bills by using latest readings.Assisting in creating a new team which was multi tasked and could work on several campaigns.Working with HR teams to train staff in new campaigns.

Calling existing and new customers to sell new products.Working in a sales driven environment.Maintaining a high level of performance.Achieving targets whilst maintaining a high level of customer service.Working with new team members and giving them support and advice on improving sales techniques.