Usman Samad Email & Phone Number

Pakistan

Working on client TCO (Chevron Kazakhstan). Responsibilities include:• Project Budgeting & Forecasting.• Resource Forecasting.• Reporting project status Monthly/Biweekly to PMO department.• Facilitating Agile ceremonies (Daily Scrum, Sprint Planning, Sprint Review, Retrospective)• Manage Project including User Stories, Epics, Sprints & Dashboards on Azure DevOps (ADO)

Islamabad

Islamabad

• Conducting daily scrum of the project team.• Initiating & managing bi weekly sprints on JIRA.• Conducting Sprint review & retrospective sessions using JIRA.• Conducting steerco meetings & stakeholder onboarding sessions.• Creating & executing project plan using Microsoft Project & JIRA.• Ensure appropriate operational service documentation is created & accepted by stakeholders prior to the introduction of a new service• Ensuring & following up project team on delivery… Show more • Conducting daily scrum of the project team.• Initiating & managing bi weekly sprints on JIRA.• Conducting Sprint review & retrospective sessions using JIRA.• Conducting steerco meetings & stakeholder onboarding sessions.• Creating & executing project plan using Microsoft Project & JIRA.• Ensure appropriate operational service documentation is created & accepted by stakeholders prior to the introduction of a new service• Ensuring & following up project team on delivery of stories assigned. • Creating & managing documentation like SOD/Operating Model/Access management etc on Confluence.• Negotiating with Vendors on contracts/Work orders.• Reviewing, suggesting improvements & approving test strategy & test plan.• Reviewing & managing end to end Release management process. Show less

Islamabad

• Responsible, owner and point of escalation of all IT processes & reviews in the shared services domain• Responsible for maintaining IT vendors SLAs are met and customer satisfaction is maintained through various surveys• Management and responsible for IT operations team and keep on motivating the team to deliver on demanding Operational excellence, cost reduction and performance targets.• Excels at communicating with stakeholders to provide accurate reporting and information… Show more • Responsible, owner and point of escalation of all IT processes & reviews in the shared services domain• Responsible for maintaining IT vendors SLAs are met and customer satisfaction is maintained through various surveys• Management and responsible for IT operations team and keep on motivating the team to deliver on demanding Operational excellence, cost reduction and performance targets.• Excels at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives. • Strong team leader with the proven skills to lead multidisciplinary teams and ensure productivity and morale in high-pressure situations.• Ensure IT change implementation as per the agreed timelines with the customers• Develop metrics and related reporting; report findings on trends and anomalies to management for review and process improvement recommendations • Managing escalations relating to changes with Customers and Operations.• Stabilized project and portfolio management application (Capella) and improved customer experience through consist and proficient issue resolution• Ensure appropriate capacity and resources to package a release, build, test, deploy and establish the new change/service in the production environment• Leading war rooms for escalated incidents.• Lead the application performance improvement imitative. • Approving HLD, Call offs provided by developers for CR’s. Show less

Islamabad

• End to end implementation of OBIEE 11.1.1.7 including physical layer, business layer & presentation layer on test, development and production server.• Analyze, design (star scheme, snowflakes), develop, test, document, and support Oracle Business Intelligence.• Ensured smooth customer experience by bridging all stakeholders.• Analyzing and identifying necessary actions to enhance data accuracy and integrity• Performing gap analysis for OBIEE 11.1.1.7 w.r.t user’s… Show more • End to end implementation of OBIEE 11.1.1.7 including physical layer, business layer & presentation layer on test, development and production server.• Analyze, design (star scheme, snowflakes), develop, test, document, and support Oracle Business Intelligence.• Ensured smooth customer experience by bridging all stakeholders.• Analyzing and identifying necessary actions to enhance data accuracy and integrity• Performing gap analysis for OBIEE 11.1.1.7 w.r.t user’s requirements.• Liaise with business users for development and implementation of KPIs.• Implement security & Cache management for performance improvement Show less

• Developing and analyzing the change requests assigned by the Procurement change manager.• Development of functional change requests like form personalization on Oracle application PO & Inventory module.• Successfully conducted UAT of Purchasing module for Oracle R12 upgrade.• Handling queries related to purchasing module faced by users in Oracle Application.• Handling sourcing related queries faced by users globally in Oracle Application.• Handling queries regarding… Show more • Developing and analyzing the change requests assigned by the Procurement change manager.• Development of functional change requests like form personalization on Oracle application PO & Inventory module.• Successfully conducted UAT of Purchasing module for Oracle R12 upgrade.• Handling queries related to purchasing module faced by users in Oracle Application.• Handling sourcing related queries faced by users globally in Oracle Application.• Handling queries regarding inventory module.• Handling queries regarding finance module (GL, AP, AR, and PA etc).• Making sure no SLA is violated during coordination between customer and vendor.• Handling sourcing related queries faced by users globally (Telenor Norway, Telenor Pakistan, Dtac, Grameenphone etc) in Oracle Application.• Provide onsite support to procurement department during eSourcing. • Giving live demos and trainings to users of purchasing and sourcing functionalities.• Responsible for maintaining and updating the authority matrix in Oracle.• Responsible for maintaining and updating employee supervisor hierarchies.• Hands on experience on iSupplier portal.• Good understanding of Sourcing setup options in Oracle.• Reproducing issues on test environment and coordinating with Vendor to fix issues in Oracle.• Performing UAT to fix different issues being faced by users in Oracle.• Worked as a eSD(Service desk) coordinator.• To maintain 100% KPI compliance, for service delivery of Supply Chain applications, as per the SLA signed with customer• Handling Data extraction queries through SQL scripts. Show less

• Implementation of VoIP solution on server as per customer requirements.• Hand on experience with MySQL installation, troubleshooting along with database creation, query optimization etc.• Major expertise in Linux is SSH, Firewall (IPtables), DNS, Vi/Vim, Backup Techniques (Tar, Scp, Zip), Services.• Worked on a variety of VoIP components like Asterisk,Radius and Softswitch with maintenance and monitoring of a hosted VoIP network along with Installation of new setups including all… Show more • Implementation of VoIP solution on server as per customer requirements.• Hand on experience with MySQL installation, troubleshooting along with database creation, query optimization etc.• Major expertise in Linux is SSH, Firewall (IPtables), DNS, Vi/Vim, Backup Techniques (Tar, Scp, Zip), Services.• Worked on a variety of VoIP components like Asterisk,Radius and Softswitch with maintenance and monitoring of a hosted VoIP network along with Installation of new setups including all basic components as mentioned above.• Monitoring live traffic, troubleshooting and resolving the issues faced by clients using VoIP services.• Handling online chats and Tickets.• Giving online demonstration to potential clients showing them how to operate billing (AVB) system.• Performing detailed testing of newly created setups which include PC to Phone, Prepaid calling cards, Callback business models, Call Shop Software and Wholesale etc.• A detailed testing of AVB billing software, Soft Dialers (VPN & Non VPN),AAA (Authentication, Authorization Accounting) packets and configuration files of Radius, Soft Switch to test LCR(Least Cost Routing) and the configuration files containing setup requirements. Show less

Masters In Project Management

Bachelors In Electronics & Communication