• Coordinate and facilitate effective communication among different departments• Schedule and align meetings, ensuring they are productive and in line with organizational goals• Liaise with clients to maintain strong relationships and address their needs• Manage and renew association memberships to strengthen industry connections• Oversee and facilitate visa processing for relevant personnel• Efficiently plan, organize, and execute events to enhance brand presence and engagement• Implement and track follow-ups from various teams on assigned tasks• Provide regular updates and reports to the CEO on departmental activities and progress• Collaborate with teams to ensure seamless workflow and successful project outcomes• Proactively identify areas for improvement in inter-departmental processes and communication

• Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems.• Multi-task and track dozens of open tickets at various stages of completion.• Work with multiple teams to find, analyze, and resolve client issues.• Communicate the root cause to clients in non-technical terms.• Proactively identify clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction. Escalate issues, as needed.• Provide recommendations to the Product team about how to improve customer experience.• Work closely with the Customer Success Managers to maintain continuous knowledge of accounts.

• Developing and implementing an Employee Relations Program• Designing HR policies and procedures• Resolving work conflicts and grievances• Addressing employee-raised issues and concerns• Advising departmental managers• Running negotiations with employee representatives• Advising senior management• Offboarding & Onboarding of employees.• Handling Life & Health Takaful matter • Handling Social Security contribution matters with Punjab & Federal Social Security authorities. • Leading Executive Education center of Riphah International University, titled “Max Strategy”.• Organizing internal trainings for employees and conducting Learning Need Identification exercise.

• Develop and manage Digital Marketing Strategy in line with the University• positioning and its Marketing Strategy.• Manage, create and publish original, high-quality material on social mediaplatforms; analyses and report on key performance indicators (KPIs) for socialmedia channels; write social media posts and responses to audiences.• Administer all company social media accounts ensuring up to date content,including monitoring user engagement and suggest content optimization.• Collaborate with Marketing and Communication teams to create social “buzz”regarding new launches.• Communicate with industry professionals via social media to create a strongnetwork.• Plan and execute inbound marketing, search engine optimization, search enginemarketing, PPC, AdWords, website analytics etc.• Manage and develop digital agency relationships; key liaison between Riphah andits social media partners for all digital platforms.• Train internal teams to integrate and sustain a cohesive social media strategy.• Drafting Expression of Interest document for Govt. proposals. • Stay abreast with new digital technologies and social media practices.

Content analyzing with respect to Social Media Use Policy.Accountable for any content found in assigned groups under which is gravely contrary to the policyReporting of contrary content to Content Committee. Contributing as a socially-moral police, who can analyze what they see with respect to our Social Media Use Policy.

Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identificationPublish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take actionSet up and optimize company pages within each platform to increase the visibility of company’s social contentModerate all user-generated content in line with the moderation policy for each communityCreate editorial calendars and syndication schedulesContinuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the informationCollaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate action

- Create, optimize, and evolve retention strategies to keep clients.- Work closely with various business units to develop objectives.- Identify areas of customer improvement.- Evaluate the customer service experience.- Distribute surveys and questionnaires to determine customer satisfaction.- Evaluate quality assurance programs.- Develop an understanding of what is needed to create a great client experience.- Perform evaluations of sales teams.- Create new or develop existing retention campaigns and programs.- Influence and improve results.- Work with cross-functional teams to lead the creation and preparation of new campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development, and client targeting.- Evaluate program results and optimize as needed.- Lead adhoc projects and initiatives that bring about change or improve the business.- Prepare and present presentations to various audiences to influence the loyalty and retention program.- Identify sales opportunities while servicing customers.- Sell new products to existing customer

- To provide excellent customer services while in contact with customers over the telephone in accordance to the defined SOPs.- To achieve assigned targets quantitative targets effectively as per predefined parameters.- To communicate effectively and efficiently , while handling the customers online and display strong and effective call management techniques.- To remain updated on all current policies, procedures, promotions, products and value added services offered by the company by attending shift meeting and refresher sessions.- To follow the company policies & procedures dutifully.

Serve as the primary lead on initiatives within social communities, working with internal resources and external agency partners to ensure positioning and social/digital marketing goals are metWork with clients to define business and brand goals and develop digital strategies based on consumer insights, trend analysis and business objectivesHelp design presentations that guide our clients’ behavior in digital mediums – including but not limited to advertising behavior – to generate creative opportunities for the agencyManage both external vendors as well as internal resources to maximize the efficacy of social media programsDrive PR and Social Media innovation through your digital savviness and provide strategic guidance across channels – social, digital and public relationsUnderstand key trends that drive consumer behavior, social trends and affect the way that brands communicate - living at the intersection of brands, culture and creativityAnalyze, review, and report on effectiveness of campaigns with recommendations on how to maximize themDistill data and research into briefs (strategies and presentations - from concept to completion); which include competitive data, emerging trends and opportunities, and industry and consumer insightsProduce briefs, decks, proposals and supporting documents to communicate strategy and insights, participating in pitches as well as contracted projectsOversee and execute key planning deliverables for client & team; including execution of the creative brief in partnership with the Creative Director and Account Director

Main responsibilities were to maintain:1. Vouchers2. Cash Book3. Bank Book4. Customer Ledger (Account Receivables)5. Vendor Ledger (Account Payables)6. Purchase order/Requisition7. Physical verification of Inventory

1. Validating the website as per W3C standards2. Avoiding unfriendly matters with search engine 3. Analyzing the key word density on that page with particular or set of keywords Projects: www.onestopmotors.com www.pakistanrealestate.net