Technical Support Analyst
CurrentCurrently working as a Technical Support Analyst with Oracle. Focus is to deliver post-sales support and solutions to the Oracle Hospitality Technology Solutions customer base while serving as an advocate for customer needs. This involves resolving post-sales, non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for Opera Cloud . As a primary point of contact for customers, responsibilities consists of… Show more Currently working as a Technical Support Analyst with Oracle. Focus is to deliver post-sales support and solutions to the Oracle Hospitality Technology Solutions customer base while serving as an advocate for customer needs. This involves resolving post-sales, non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for Opera Cloud . As a primary point of contact for customers, responsibilities consists of facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Show less