Usman Ahmed Email & Phone Number

Northallerton, England, United Kingdom

CFRMIS Application Engineer - North Yorkshire Police/ North Yorkshire Fire & Rescue • Providing a 2nd and 3rd line support service to North Yorkshire Police/North Yorkshire Fire & Rescue Service • Using Alemba ITSM Tool to manage assigned incidents, requests & calls • Leading software engineering duties for North Yorkshire Fire & Rescue’s CFRMIS application • Maintaining current applications using web technologies such as HTML, CSS, SQL. • Liasing with 3rd party vendors regarding software applications • Manage and administer web apps and servers using SQL server management studio and IIS • Carrying out system testing via UAT scripts

Northallerton, England, United Kingdom

(Formerly Saint-Gobain)

• Providing a 1st line support service to the Business Controls department• Create & Manage digital content overseen by entire organisation • Develop & distribute newsletter comms via Salesforce and Poppulo email marketing platforms• Collaborate with other team members to develop business procedures and documentation• Using web programming technologies HTML, CSS & Javascript to organise content and procedures on elearning material and on intranet portal• Collaborate with Data Privacy team to develop and distribute GDPR procedures and communications• Develop, document, communicate and maintain business processes and procedures• Create, manage and maintain business control applications and information systems databases using Microsoft Access & SQL• Managing digital platforms e.g: online portal, training videos etc• Develop elearning content using Articulate Storyline and Powtoon• Review and update procedures in acquired businesses• Provide support to ad-hoc business projects requiring procedural expertise• Design and deliver Business Controls e-learning material• Creating, managing and distributing emails across organisation using email platform• Manage employee training records and assign training to new starters• Carrying out reporting on business procedures and employee information• Leading training on deployment of digital tools

Duties included:• Work alongside DevOps team in software & platform development• Develop and execute deployment and system scripts and tools• Resolving and issuing tickets• Proactively suggest improvements for system platforms• Carrying out system admin tasks (weekly checks, documentation etc)

Bachelor Of Science - Bsc Hons, Computer Science, 2:1

1st Year Modules • Computer and Mobile Technologies • Networks and Computer Security • Systems Design and Databases • Java Programming •.

It, Computer And Information Sciences And Support Services