Usman Bin Danish Chawla Email & Phone Number

Abu Dhabi, United Arab Emirates

Callsign is deployed to millions of users globally in enterprises, financial institutions and consumer-facing digital services including some of the world’s largest banks. Callsign products use deep learning techniques to combine event, threat, and behavioural analytics with multi-factor authentication, securing access to services whilst uniquely ensuring the most frictionless and transparent user experience. We provide risk intelligence in real time, enabling organizations to… Show more Callsign is deployed to millions of users globally in enterprises, financial institutions and consumer-facing digital services including some of the world’s largest banks. Callsign products use deep learning techniques to combine event, threat, and behavioural analytics with multi-factor authentication, securing access to services whilst uniquely ensuring the most frictionless and transparent user experience. We provide risk intelligence in real time, enabling organizations to intelligently adjust authentication journeys, also in real time. By pinpointing suspicious access attempts, we can step up and step down the authentication requirement, catching fraudulent activity more effectively while simultaneously removing friction for legitimate users. Show less

Karāchi, Sindh, Pakistan

Karach, Pakistan

Afiniti (previously known as SATMAP) is a rapidly growing Call Center technology which breaksthe norm of routing calls in FIFO order by pairing agents and callers based on behavior. After achain of successful implementations in US, UK, Germany and Canada, Afiniti is now beingdeployed worldwide at many enterprises.As Senior Software Engineer of Design, Deploy and Integration Team,- Ensuring that Afiniti is implemented without impact in customer operations.- Design Afiniti… Show more Afiniti (previously known as SATMAP) is a rapidly growing Call Center technology which breaksthe norm of routing calls in FIFO order by pairing agents and callers based on behavior. After achain of successful implementations in US, UK, Germany and Canada, Afiniti is now beingdeployed worldwide at many enterprises.As Senior Software Engineer of Design, Deploy and Integration Team,- Ensuring that Afiniti is implemented without impact in customer operations.- Design Afiniti solution in line with company strategy and ensuring the project is achievable inagreed timelines.- Conduct technical discovery of client architecture.- Lead Production Cutover activities- Ensure graceful hand-off to Service Desk- Provide Pre-Sales Support to Sales team- Collaborate with Development, Telephony, Infrastructure & Network teams, in maintainingTelephony laboratory environments for Design related research and Certifications of Afinitireleases.-As a technical manager, I ensure all the team members are fully equipped in terms ofKnowledge and any other resources that is required, perform Annual performance reviews,Keeping check on client allocation Show less

Karachi

Responsible for outlining product features requirements and customer delivery· Designing Technical Deployment plan and its execution for Afiniti· Liaising with other product vendors for integration· Facilitating all engineering and other deployment functions in the organization.· Responsible to work with telephony platforms vendors (Noble,Avaya, Genesys, Cisco etc.) to acquire Afiniti product certification· Handling Telephony… Show more Responsible for outlining product features requirements and customer delivery· Designing Technical Deployment plan and its execution for Afiniti· Liaising with other product vendors for integration· Facilitating all engineering and other deployment functions in the organization.· Responsible to work with telephony platforms vendors (Noble,Avaya, Genesys, Cisco etc.) to acquire Afiniti product certification· Handling Telephony Environment Lab setup and its maintenance, to test client’s environment· Facilitating User Acceptance Testing for Afiniti implementation· Completing Product integration documentation· Explaining Afiniti product & Telephony platforms trainings to Client and other internal users· Conducting Afiniti product integration workshops Show less

Karachi

Managing International Unilever Global ProjectsTeam member for Unilever Leveredge Program for Central Africa and MyanmarProviding IT consultancy to Unilever Kenya, Unilever Ghana, Unilever Nigeria and Unilever Myanmar.Conducted Leveredge on-site Project in Unilever Myanmar so far.Serve my role by Managing key activites in a Project from Gap analysis to Demo Workshops and from IT support to Implementation of IT solutions at the site in Unilever Myanmar.

Karachi

-Manual/Automation,Functional,Security,Regression, and SIT testing.-Working in Agile environment.-Involved in writing and implementing the Test Scripts, Test Plan, Test Cases, Test Procedures, Test Sets using design document and functional specs.-Be a part of cutover activity and in monitoring of system after cutover activity.-Complete configuration and environment set up in a Microsoft windows environment and oracle environment to the specifications of client… Show more -Manual/Automation,Functional,Security,Regression, and SIT testing.-Working in Agile environment.-Involved in writing and implementing the Test Scripts, Test Plan, Test Cases, Test Procedures, Test Sets using design document and functional specs.-Be a part of cutover activity and in monitoring of system after cutover activity.-Complete configuration and environment set up in a Microsoft windows environment and oracle environment to the specifications of client proposals.-Troubleshoot and investigation of project related issues when contacted by clients by providing both on-site and remote support. Show less

Karachi

Karachi

Master Of Science (Ms), Computer Science

Education record