As the primary point of contact for clients at Marvelous Results, I drove project success from initiation to completion, ensuring consistent alignment with client goals and expectations. I led regular meetings to discuss project progress, address any issues, and proactively suggest new strategies to meet evolving client needs. My role involved managing diverse accounts, from local businesses to eCommerce clients, and maintaining seamless communication between clients and internal teams for timely, effective project execution. Additionally, I identified upsell opportunities, working closely with clients to tailor services that furthered their growth and satisfaction.

In my role at Marvelous Results, I facilitated effective communication between clients and internal teams, ensuring their needs were met across SEO and PPC projects. I worked closely with cross-functional teams to implement strategies that enhanced online visibility, including refining ad copy, keyword research, and targeting techniques. Regular client meetings allowed me to present insights and gather valuable feedback, leading to actionable improvements in service quality. Additionally, I proactively sought new growth opportunities, supporting clients in achieving measurable success and fostering long-term partnerships.

In my role at K2 Heating & Air Conditioning, I managed client inquiries and coordinated closely with service teams to schedule HVAC repairs and maintenance, ensuring prompt, high-quality service for enhanced customer satisfaction. I provided customers with timely service updates, addressing any concerns to build trust and foster long-term loyalty. Additionally, I supported the agency’s local business clients by coordinating digital marketing efforts, including local SEO, to boost their visibility and align marketing efforts with their specific business goals. Through regular check-ins and performance updates, I developed strong client relationships, contributing to the agency's success in client retention.