Usman Farooq Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Establish relationships with both B2B and B2C customers, acting as the first point of contact to provide advice and solutions. Execute the business plan, manage daily activities and lead a team of 6 Sales Associates. Focus on supporting the launch of new products, managing $1M of the store inventory and monitoring the labour budget. Key Achievements: • Continuously moved across underperforming stores to identify and resolve underlying operational and team management issues • Achieved one of the highest monthly revenue amounts in history ($150K) by strategically cross/upselling existing products • Won several star awards for living the company values • Converted the worst performing store in SA to the best performing store in a period of 3 months • Maintained the ‘Best Performing Store’ for over a year• Achieved the most prestigious Vodafone retails award (High 5s) for 3 years in a row before the program was called off because of COVID • Supported 3 employees win a prestigious award and an international trip • Avoided revenue leakage by managing the inventory of phones and accessories

Adelaide, Australia

Managed customer relationships while identifying their requirements and presenting suitable solutions. Managed the entire sales process, customer complaints and technical resolution activities. Key Achievements: • Continuously exceeded personal and team sales targets, achieving monthly and yearly bonuses

Karachi

Managed a portfolio of 60 large corporate accounts, with a focus on optimising profitability and retaining all accounts. Completed the sales process, contract negotiations and extensive analysis on market trends and consumer behaviours. Key Achievements: • Achieved all personal and team sales and customer service targets

Led a team of <19 Contact Centre Representatives ensuring all SLAs were met. Role focused on building the team’s capabilities and delivering an efficient, compliant service.Key Achievements: • Improved the team’s performance through training and leadership

Mba, Marketing

MBA in Marketing

Bcs (Hons.), Computers