Actively managing and deploying containerized applications using Kubernetes and OpenShift environments.Utilizing Ansible for automation and configuration management across various systems.Working extensively with WSO2 API Manager (APIM) and Micro Integrator (MI) for API management and integration tasks.Managing Linux environments, performing system administration, and troubleshooting.Accessing servers securely via Bastion/Jump servers to ensure protected connectivity.Implementing and utilizing a range of monitoring tools for system visibility:ELK Stack: Elasticsearch, Logstash, Kibana, and Filebeat for centralized logging and visualization.Prometheus, Grafana, and Loki for metric monitoring and log aggregation.Actively configuring and managing Nginx for web services and reverse proxying.Using Git and GitHub for version control, code management, and collaboration.Extensively working with various AWS services, including:EC2, S3, IAM, VPC, Lambda, Route 53, EKS, ECR, Fargate, SQS, SNS, DynamoDB, RDS, Aurora, CloudShell, CodeBuild, CodeCommit, CodeDeploy, and CodePipeline.Hands-on with Jenkins for creating and managing CI/CD pipelines and automating development and operational tasks.Skilled in Terraform and HashiCorp Vault, including:Writing .tf files and deploying infrastructure on multiple cloud platforms using Infrastructure as Code (IaC).Securing secrets and sensitive information with HashiCorp Vault.

Kubernetes Expertise:Developing Kubernetes resources with YAML files, managing auto-scaling, auto-healing, and AWS volume integration.Performing ETCD backups, handling QoS classes (Guaranteed, Burstable, Best Effort), taints/tolerations, and storage classes (Standard, Fast, Local, Custom).Enforcing pod security policies (Privileged, Baseline, Restricted), managing services (ClusterIP, NodePort, LoadBalancer), and handling rolling updates.Managing volume access modes (RWO, ROX, RWX), disk pressure, user quotas, ConfigMaps, and Kubernetes components like Minikube, Kubelet, and Kube-proxy.AWS Proficiency:Actively working with AWS services: EC2, S3, IAM, VPC, Lambda, Route 53, EKS, ECR, Fargate, SQS, SNS, DynamoDB, RDS, Aurora, CloudShell, CodeBuild, CodeCommit, CodeDeploy, and CodePipeline.Jenkins & CI/CD:Building and managing CI/CD pipelines in Jenkins for automated deployment and task automation.Terraform & Multi-Cloud:Writing Terraform .tf files and deploying infrastructure on multiple cloud platforms.Git & GitHub:Managing code and workflows with Git and GitHub, including GitHub Actions for CI/CD automation.Linux System Administration:Proficient in advanced Linux commands (grep, chmod, ifconfig, netstat, nslookup) and system administration.Managing users, permissions, volume management, networking, and firewalld.Performing system troubleshooting, package management, and service management with systemctl.Bash Scripting:Automating tasks with Bash scripts and creating .sh files for operational efficiency.Ansible Automation:Writing Ansible playbooks for infrastructure automation.Docker Expertise:Managing Docker containers, images, Dockerfiles, and Docker Compose setups.Pushing/pulling images to Docker Hub and integrating Docker with Kubernetes for container orchestration.

PFSense Firewall Administration:Configuring PFSense in HA mode (Master/Backup), creating aliases/rules, managing load balancing, and actively monitoring network traffic.Network Infrastructure Management:Installing and configuring access points, routers, BGP switches, and overseeing overall network setup.Hands-on experience with Cisco switches, Ubiquiti devices, and portals, including network management via Winbox (firewall rules, VRRP, bandwidth/user management).Hyper-V & Virtualization:Experienced with Microsoft Hyper-V servers for virtual infrastructure management.SharePoint Administration:Creating and managing SharePoint sites, administering users, defining policies, and roles.IT Team Leadership:Managing IT team operations, including network and system administration tasks.Administering facial recognition devices for secure access control.Azure & MS 365 Administration:Managing Azure Active Directory, configuring MFA, assigning roles, and handling user/group/distro management via the MS 365 admin center.Performing bulk changes on Azure AD/365 data using PowerShell scripts.Microsoft & Linux Systems:Proficient in the installation and troubleshooting of Linux/Ubuntu-based systems and Windows Server environments.Actively administering Microsoft Teams, SharePoint, and Jira/Confluence.Jira/Confluence Administration:Global administrator of Jira/Confluence, managing projects and user roles.GitHub & GitLab Administration:Administering GitHub and GitLab repositories, managing user roles, creating and cloning repos, and overseeing version control systems.Network Security & Management:Managing network security through PFSense, handling access control, bandwidth management, and network monitoring tools.Hands-on experience with network devices and troubleshooting protocols.User Management:Proficient in managing users and permissions across various platforms, including Azure AD, GitHub, GitLab, Slack.CCTV & Monitoring:Administering CCTV systems.

IT Troubleshooting & Support:Efficiently resolving IT-related issues within turnaround time (TAT), ensuring smooth operations.Managing printer installation, sharing, and configuration of Client Service Protocol (CSP).Hardware & Equipment Management:Overseeing the management, installation, and smooth operation of all IT equipment, including Thin Clients and virtual machines (VMs).Providing maintenance and updates for Huawei cloud portals and CMPak's Active Directory, managing the domain (cmpak.local), and handling Active Directory tasks like user management.Virtualization & Remote Access:Expertise in managing Huawei Desktop@SingleCloud, Huawei IWeb report generation, and VM binding for Thin Clients.Maintaining and troubleshooting ForeFront TMG, TightVNC servers, and handling FileZilla installation for FTP sharing.Application Installation & Maintenance:Installing, configuring, and maintaining major Microsoft applications, including advanced troubleshooting for Outlook, Citrix, and Java.Level 2 support for Zong's portals, ensuring system reliability and operational efficiency.Hands-on experience with Symantec Security Server and its administration for securing the IT infrastructure.Call Center & Cloud Management:Managing Huawei Call Center portal, including routing calls, assigning skill sets to representatives, and collecting logs for troubleshooting.Expertise in CinFin Desktop Manager and the Centerm Cloud Client Manager, ensuring the smooth running of Thin Client applications via system file and patch installations.Maintaining Desktop Director for VM management, directly handling operations through cloud servers.Inventory & Reporting:Actively involved in inventory maintenance and management for IT resources.Generating detailed monthly and weekly reports via Huawei IWeb, streamlining operational insights and resource management.Specialized Tools & Software:Proficient in GoldWave for converting raw audio files to WMA.

Windows & OS Troubleshooting: Expertise in diagnosing and resolving Windows issues, including operating system installations and troubleshooting across various platforms.LAN Troubleshooting: Proficient in identifying and resolving LAN connectivity issues to ensure seamless network performance.Software Installation & Maintenance: Experience in installing, configuring, and troubleshooting a range of software, including Microsoft products, VMWare Workstation, Eclipse, MS SQL, MS Visual Studio, and MS Silverlight.Hardware Setup & Troubleshooting: Skilled in installing and troubleshooting hardware components, ensuring optimal system performance and smooth integration.Active Directory Administration: Managing and troubleshooting Active Directory, including user management and ensuring system integrity.Ticket-Based Systems: Efficient in using ticket-based support systems to track and resolve user issues in a timely manner.Inventory Management: Handling the maintenance and monitoring of IT inventory, ensuring proper allocation and accountability of resources.Virtualization: Hands-on experience with VMWare Workstation for setting up, managing, and troubleshooting virtual environments.Software Testing Tools: Proficient in installing, configuring, and troubleshooting HP QTP, HP QC, and TestComplete for software testing environments.Server Management: Expertise in Windows Server 2016 management, including installation and maintenance of Windows Deployment Services (WDS).Polygon Video Conferencing: Skilled in the setup and troubleshooting of Polygon Video Conference systems for seamless virtual meetings.