 Highly accomplished Trainer and Orator. Demonstrate expertise in service management, project management activities including project delivery, resource planning, estimation, scope management, and quality and team management for complex, integrated IT infrastructure solution. Competent in implementing ITIL processes with an aim to improve value to the customer. Having hands on experience in implementing ITSM process through ITIL process framework. The key technical… Show more  Highly accomplished Trainer and Orator. Demonstrate expertise in service management, project management activities including project delivery, resource planning, estimation, scope management, and quality and team management for complex, integrated IT infrastructure solution. Competent in implementing ITIL processes with an aim to improve value to the customer. Having hands on experience in implementing ITSM process through ITIL process framework. The key technical contributor for project management methodologies and tools. Solves complex, high Impact problems using sensitivity analysis. Designed the process as per client’s requirements and also which can help to meet their SLA’s. Managed the project team. Provided SLA report to management. Developed and monitored project schedule and time lines to identify and meet the project milestones. Practiced PMI standards, tools and techniques for project execution and management. Identified and managed project dependencies, critical path and critical chain. 12+ years of on-site overseas experience. Identify risk and manage those risks with proper risk handling techniques forethoughtfully. Proactively manage changes in project scope through integrated change control Process. Implement response plan to reduce threats and increase the project opportunities using SWOT analysis align with the organizational strengths and weaknesses. Developed and maintain a sense of ownership and responsibility for the risks and associates risk response actions. Show less

Managed cross functional teams focused on the existing or initiating stage of the new project. Managed the communication with the stakeholders by implementing communication management plan. Facilitated and planned project meetings and gaining consensus on approaches and deliverable. Experience in project estimations ( Function point, Delphi, Brainstorming) Experience project management tools like MS project, Primavera, MS excel etc. Managing project to budget and… Show more Managed cross functional teams focused on the existing or initiating stage of the new project. Managed the communication with the stakeholders by implementing communication management plan. Facilitated and planned project meetings and gaining consensus on approaches and deliverable. Experience in project estimations ( Function point, Delphi, Brainstorming) Experience project management tools like MS project, Primavera, MS excel etc. Managing project to budget and ensuring project profitability. Proficient in preparing responses to Request For Proposals( RFP), Request For Information(RFI), Request For Quotation(RFQ). Follow the ITIL Practices. Show less

 Designed the process as per client’s requirements and also which can help to meet their SLA’s. Managed the project team. Provided SLA report to management. Developed and monitored project schedule and time lines to identify and meet the project milestones. Practiced PMI standards, tools and techniques for project execution and management. Identified and managed project dependencies, critical path and critical chain.

* Responsible for system administration, exchange server installation, daily back-ups, restore,workstations, managing disc activities, user requirements, disaster recovery of mailboxes,computer up gradation & printer operations.* Configured & managed DHCP, DNS Servers, & Gateways.* Created user Id's & maintained integrity & security of server files.* Configured and installed routers (Cisco 1800, 2600, 2800 series), switches (VLANs, 2900, 3600,series), Firewalls (PIX)… Show more * Responsible for system administration, exchange server installation, daily back-ups, restore,workstations, managing disc activities, user requirements, disaster recovery of mailboxes,computer up gradation & printer operations.* Configured & managed DHCP, DNS Servers, & Gateways.* Created user Id's & maintained integrity & security of server files.* Configured and installed routers (Cisco 1800, 2600, 2800 series), switches (VLANs, 2900, 3600,series), Firewalls (PIX), wireless devices and VoIP solutions to accomplish solutions for businessneeds.* Extensively used a wide range of networking protocols (RIPv2, OSPF, and BGP), authenticationmechanisms (RADIUS) service provider connections (T1, T3, DSL). Show less