- Established rapport with clients in order to facilitate collection of accounts receivable (A/R).- Trained new hires on portfolio specific functions and ensured readiness to transition into operations through applied learning. - Updated client files with appropriate information ensuring regulatory, client specific, and corporate guidelines were followed.- Processed payments and provided mortgage services to clients using client specific software.- Professionally responded to all client requests received by inbound and outbound calls.

- Passaged and aided with the development of a WCB (Working Cell Bank) for working and future experiments with commercial and in-house virus. - Carried out, optimized protocols, and reported data as required by client.- Worked in a team based environment for each project.- Reviewed and researched current standardization and required criterion for commercial development of combination products.

Carried out multiple projects concurrently for bioreactor-automation development for respective departments: Research & Development- Prepared media and reagents as necessary as well as cleaning, washing, and sterilizing glassware - Kept laboratory supplies ready by inventorying stock; placing orders; verifying receipt. - Executed automated and manual cell line isolation, expansion, and harvest following Standard Operating Procedure (SOP).- Handled live tissue (cartilage) from digest to cryopreservation for bioreactor optimization.- Carried out extensive microscopy for morphological analysis of cells (T-Cell, MSCs, chondrocytes).- Completed projects by assisting project team; attending and participating in group and project meetings.- Conducted exhaustive literature searches leading to improvement of bioreactor processes and methodologies.Systems Engineering- Led experiment redesign process through adjustment of material compatibility and chemical sensitivity testing.- Designed robust qualitative and quantitative risk assessment framework to ensure integrity of bioreactor materials for product lifecycle determination.- Performed validation testing to ensure surface compatibility of chemicals with bioreactor materials.Manufacturing- Steered the development of protocols for particulate-shedding of incoming and assembled parts. - Led automated process development focusing on quality testing and validation of assembled parts.

- Executed daily work while adhering to CFIA laboratory and quality assurance SOPs, biological safety protocols, Good Laboratory Practices (GLP) and ISO 17025 standards.- Performed Quantitative Polymerase Chain Reaction (PCR) testing using the Applied Biosystems 7500 Thermocycler.- Performed Sanger sequencing using an Applied Biosystems 3500 Sanger sequencing apparatus.- Analyzed genetic sequences using DNAstar (SeqMan Pro) and MEGA 5.- Curated the Mycobacterium tuberculosis world database. - Completed equipment verification.

- Carried out research with the Innovative Cell Therapy Unit affiliated with the Harvard Public School of Health- Performed PCR, RNA extraction, peripheral blood mononuclear cell (PBMC) extraction, and ELISA for familiarization - Presented abstract using single nucleotide polymorphisms (SNPs) as biomarkers for the development of an SNP-panel used for diabetic screening and patient specific treatment - Handled clinical blood samples according to Good Laboratory Practices (GLP)

- Worked with Drosophila flies in the laboratory, carrying out anesthesia with carbon dioxide gas according to standard protocols to maintain consistency- Prepared food and media for Drosophila and stored media as required, while maintaining the flow of events in the lab

- Completed a Summer Internship Program specializing in IT Service Desk & its related IT Operations.- Certificate of attendance and completion of A+ Essentials 2009: Computer Hardware Components; Introducing Windows Server 2008; ITIL v3 Foundation Syllabus v4.2: ITIL and the Service Lifestyle; SQL Server 2008 Installation; SQL Server 2008 Instance and Database Configuration; Planning Windows Server 2008 Deployment; Planning Active Directory and Group Policy for Windows Server 2008; Patch Management and Securing Monitoring Servers in Windows Server 2008; Accessing Windows Networks Remotely in Windows Server 2008.

- Developed strategies and plans to communicate messages to other members and staff of Loretto College- Managed media relations of Loretto College at St. Michael's College