Usman Kabariya Email & Phone Number

POSITION SUMMARY: 1. As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. 2.Possess outstanding hospitality,communication and organizational skills in addition to effective decision‐making abilities.3. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’… Show more POSITION SUMMARY: 1. As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. 2.Possess outstanding hospitality,communication and organizational skills in addition to effective decision‐making abilities.3. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas.4.Take full ownership and accountability for the maintenance as well as the look and feel of assigned area, that being assigned Stateroom or public spaces and will also ensure the flawless service in all Guest Areas.5.Furthermore, responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck.6.Provides direct support to the Housekeeping Manager in ensuring the division’s objectives are met and the day‐to‐day operations in both Housekeeping and Laundry are maintained to standard. 7.Demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.8.All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines.10. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee Show less

 Worked in a pre-opening team of first Imperial Palace Hotel in Mumbai, India. To look after day to Operations of Housekeeping department.  Plan and implement effective control measures to reduce running cost. Develop procedures, service standards and operational policies (Opening team). Ensure high quality services and optimum resource utilization  Supervise all aspects of Housekeeping management to ensure compliance with quality and hygiene standards. Assist in… Show more  Worked in a pre-opening team of first Imperial Palace Hotel in Mumbai, India. To look after day to Operations of Housekeeping department.  Plan and implement effective control measures to reduce running cost. Develop procedures, service standards and operational policies (Opening team). Ensure high quality services and optimum resource utilization  Supervise all aspects of Housekeeping management to ensure compliance with quality and hygiene standards. Assist in planning, organizing, directing and controlling all the housekeeping activities. Managing, guiding, scheduling, disciplining and evaluating all the staff within the department. Inspect and evaluate guest floor, VIP rooms, public & staff areas, linen and uniform areas as well as store room on daily basis Show less