Usman K. Email & Phone Number

Lahore, Pakistan

• Led project to setup Tracking Division and making it profitable one year ahead of budgeted breakeven period, through price and contract renegotiation with vendors, structural and operational changes to bring process.
• Business Analysis and operational activities, leading to reduction in vehicle theft and increase in theft claims recovery

Lahore, Islamabad

• Led various commercial and software projects for revenue enhancement and development of Sales Channels:
• Sales and Distribution project for merger of Warid Telecom with Mobilink through managing multiple projects involving Franchise rationalization, New Contracts management, setting up new commercial structure, OSS / BSS.
• Development and implementation of various sales automation projects resulting in incremental revenues, which also included development of Retail Management System for increasing retail footprint, retailer loyalty.
• POS development and implementation of structural initiatives leading to reduction in activation time by more than 77% and increase in incremental revenues from better customer experience
• Negotiated 23% decrease in Biometric Devices repair & maintenance cost (saving of PKR 57 million)
• Implementation of Biometric Verification regime for all Sales and Customer Care activities at around 22,000 touch points for regulatory compliance and securing subscriber base and revenue through better Operations.

Lahore, Islamabad

• Part of greenfield project team to launch telco operations

Lahore, Punjab, Pakistan

• Development of Knowledge Management and various workflow systems
• Reporting and auditing of financial transactions
• Billing and CRM data migration to new platform