Syed Usman Ahmad Email & Phone Number

Nuremberg, BY, DE

Nuremberg, Bavaria, Germany

• Act as an ambassador for the complete Grafana Stack to educate its advantages with cutting-edge technologies such as Docker, Kubernetes, Databases, Prometheus and cloud-based applications at conferences, webinars.
• Actively engage with community users by responding to technical queries via forums, GitHub, Slack, and other platforms. Communicate user feedback with product managers, engineers, and other stakeholders to influence.
• Create and maintain various learning resources such as video tutorials, office hours, webinars, blogs, best practices guides, technical documentation, etc. to foster a strong, robust and engaging community.
• Collaborate with other DevRel team members to create and execute developer-focused initiatives, such as projects, meetups, and discussion groups, and help drive the strategy for the growth of the open-source communities.
• Co-organizer and member of the Grafana Champions Program team and performs responsibilities such as hiring processes, working with other organizers and reaching out to public open-source communities to work with.
• Coaching and mentoring new colleagues by building a learning roadmap and scheduling weekly sync sessions to assist in both technical and non-technical questions, issues, etc.

Nuremberg, Bavaria, Germany

• Answer questions from the open-source community and help them with our OSS products (Grafana, Loki, Tempo, Mimir)
• Shadow engineers on issue triage and interact with the open-source community on (GitHub, Discourse, Slack)
• Debugging user issues by attempting to replicate in lab environments (Docker/containers, Kubernetes, AWS/GCP/Azure and dozens of Datasources)
• Troubleshooting connectivity to various data sources and plugins (Prometheus, MySQL, InfluxDB, JSON, TimeSeries Database, ElasticSearch, Custom Plugins, etc.)
• Provide training to new and existing team members and help with the onboarding process
• Mentor and support other team members, participate in design discussions and collaborate with the team

Nuremberg, Bavaria, Germany

• 10 years of extensive professional working experience in the Cloud based E-mail Industry
• Providing support to both On-prem and Cloud (SaaS) customers and collaborating with partners e.g. Vade Secure, Audriga for advanced mail solutions
• Monitoring (Zabbix, Check_MK) and performing analysis and extraction of log data (Graylog, Splunk), configuration files for troubleshooting in complex cluster environments (Docker/Kubernetes, Terraform, Ansible)
• Writing technical reports using Atlassian tools (Confluence, JIRA) for Major Incident cases
• Agile member of on-duty 24x7 customer service in the event of service failures and Major Incidents
• Dedicated supporter for customers e.g. VirginMedia, UPC-LGI, Ziggo

Nuremberg, Bavaria, Germany

• Worked on Customer related issues on day to day business
• Providing support to customers via tickets (OTRS), phone or email within the defined SLA
• Professional in-depth expertise in the area of Open-Xchange Server (Linux CentOS, RHEL) and the related software repositories/services required for it (Dovecot IMAP/SMTP, Postfix, MySQL, HTTP, DNS)
• Reproducing issues in virtual environments (KVM/Proxmos) for Open-Xchange applications and using bug tracking systems (Bugzilla/JIRA) and requesting release patches via SWAMP
• Designed and developed the first-ever prototype of MySQL 3 nodes Galera Cluster for the Company
• Officially represented Open-Xchange platform in Cloudfest (World Hosting Days) 2013 from Support Team

Umeå, Västerbotten, Sweden

• Profile: https://www.upwork.com/freelancers/~013333e41cd5844e37
• Provided technical expertise and consultancy on both full time and part-time basis
• Worked with international clients to define the scope of a project and plan timescales and the resources needed
• Responsible for delivering customer projects using multiple technologies (mostly Linux)
• Clarifying client's system specifications, understanding work practices and delivering optimal business strategies for cost-effective solutions
• Developing agile solutions and implementing new systems with proper technical documentation for companies such as BluStar Media Inc., Rotana Music, Tillvaro Ltd., Liwal Computers LLC etc

Karāchi, Sindh, Pakistan

• Worked in a Web Hosting Service Provider using cPanel/WHMCS on CentOS
• Maintained and monitored mission-critical services such as Mail, FTP, HTTP, DNS
• Provided real-time support to customers using ticket system Kayako and via hot-line

Karāchi, Sindh, Pakistan

• Worked in STI Department which managed the University network services
• Provided technical assistance to 500+ clients on both Linux and Windows Platform
• Responded and solved system and network related technical emergencies on-site and on-call basis

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science, 1St Division