Usman Nasir Email & Phone Number

Chicago, Il, Us

San Francisco, California, Us

Responsible for the retention and growth of a $2B+ book of business across Manufacturing, Automotive, Energy & Utilities customers. Responsible for leading multiple teams of Industry & Cloud experts across these industries.My team and I are responsible for ensuring our customers maximize their usage of Salesforce products and features, achieve & maintain strong health of their implementations, and leverage the full Salesforce ecosystem. I own the territory number for Adoption, Revenue Retention (Attrition), Revenue Growth and expansion of the Salesforce footprint.

San Francisco, California, Us

Promoted to a 3rd line leadership role responsible for the retention and growth of a $1B book of business. Responsible for leading and overseeing multiple teams across various industries. Own the territory number for Adoption, Revenue Retention (Attrition), Revenue Growth and expansion of the Salesforce footprint. Played the role of Customer Success Executive Sponsor supporting the largest customers, deals, renewals and risks to the business. Also picked up a new logo/emerging book of business that gave me the opportunity to apply scale programs to a new business unit for providing success at scale. Working with global customers with user base and deployments across the world. Responsible for the execution of the customer success strategy, amplifying the impact through leading a team of leaders. Learned how to scale operations, industry programs and culture; and what it means to truly serve all stakeholders in my business in a highly transparent and collaborative way, how to lead a large extended team, and what it means to lead from the front; how to build Industry/scale teams and programs.

San Francisco, California, Us

My scope and responsibility was expanded 2x to run a $600M business also doubling the size of my team and taking on 2nd line leadership responsibility. Covered Large Enterprise customers across North America across industries including Manufacturing, Travel, Transportation, Hospitality (TTH) and Logistics. Successfully led the TTH team through the Covid pandemic as it was one of the highest impacted industries. Developed and maintained deep understanding of industry trends, market conditions and competitive landscape to inform customer strategy driving revenue retention and growth.Learned how to lead leaders, adapting to rapidly changing macroeconomic situation during the pandemic ensuring execution of our success strategy and keeping teams highly motivated during uncertain times.

San Francisco, California, Us

Promoted to 1st line leader role responsible for a $300M revenue business covering mid-market customers across Central and Eastern US. Hired and onboarded 50%+ of the team and overachieved all scorecard metrics. Responsible for the overall growth, revenue retention, renewals, revenue expansion, adoption and customer satisfaction of the assigned territories. Acted as the customer success business partner for Senior Sales leaders. Built cross functional partnerships with leaders from renewals, red accounts & escalations, product and support teams to ensure excellence in team operations. Provided hands on engagement on large deals and risky renewals. Drove creation and execution of account plans across the largest customers.Learned the power of recruiting the best talent, onboarding, mentoring and leading by example to deliver business results in a very short period of time and all operational aspects of running a large team of CSMs.

San Francisco, California, Us

Responsible for the overall relationship, revenue retention, footprint/revenue growth of an assigned set of large customers. Helped customers achieve their business objectives and maximize their Salesforce ROI with increased adoption, engagement and value realization. Developed prescriptive success paths and business value/capabilities maps leveraging deep customer research, industry/technology trends and benchmarking analysis. 100% of assigned customers grew their Salesforce investment with $0 net attrition. Helped one of the largest Salesforce customers successfully navigate a multibillion $ merger ensuring business continuity and risk mitigation.Learned how to effectively collaborate with and manage matrixed cross functional resources across Sales, Pre-Sales, Marketing, Product and Support to drive customer success.

San Diego, Ca, Us

I've always been inspired by TSIA's vision of helping tech services companies make profitable decisions and helping executives solve critical business challenges across the entire customer life cycle. In this role, I am looking forward to collaborating with industry leaders and contributing to the advancement of Customer Success strategies and innovation for the Customer Success community.

Redwood City, California, Us

I run the Sales Engineering team for Enterprise and Mid Market accounts. Zuora has been enabling the Subscription Economy by building the next generation billing, commerce, and finance platform. By attracting hundreds of customers, Zuora's platform has enabled 21st century businesses around the world from startups to enterprises in any industry to launch and monetize any subscription products and services.

San Francisco, California, Us

- Technical & Functional lead on sales cycles managing various resources for deal closure.- Lead deep dive discovery to fully understand customer’s technical & business goals.- Build & present customized demonstrations on the Salesforce platform.- Present Salesforce CRM, platform, data, services & infrastructure to actualize customer goals.- Drive & present solution architecture.- Product/process training & certification to maintain the knowledge necessary to be effective.- Identify deal specific Red Flags & gaps to preempt any deal stoppers.- Build & deliver deal winning ROI & business cases.- Deep knowledge of competitive landscape to present Salesforce as the best solution.

Austin, Texas, Us

- Presenting & selling Oracle applications. Responsible for revenue generation & business development.- Products and solutions included Master Data Management, Business Intelligence, ERP and CRM.- Hunting for net new business & farming existing accounts for up sell opportunities.- Generating and closing new sales opportunities. Accurate revenue forecasting while maintaining 3x-4x pipeline.- Manage internal Oracle resources including pre sales, business development & marketing as part of the sales cycle.- Maintain industry, product and competitive knowledge. Present Oracle’s strategic differentiators & value proposition.- Gather customer requirements and map Oracle solutions to those requirements.- Present solution demonstrations and run requirements discovery calls.- Plan, Develop and execute lead generation campaigns focusing on product, industry and lines of business.

St. Louis, Mo, Us

- Responsible for presenting & selling Edward Jones’ services, portfolios and solutions.- Face-to-face contacts in order to build a book of business and obtain new clients.- Present client portfolio presentations.- Gain understanding of client's financial objectives & create portfolios mapped to those objectives.- Obtain necessary training & certifications for up to date securities compliance.

- Recruited, Mentored and Managed a team of 8 technical sales reps.- Responsible for revenue generation & expanding distribution business, brand development & customer satisfaction.- Oversaw deployment of a new Products Database, Inventory Management and Billing & Quoting software system.- Responsible for in depth data analysis of market, customer and sales trends data to identify revenue opportunities.- Managed company's marketing database to create and run lead generation campaigns.- Managed relationships with major clients.- Product & sales presentations to clients, distribution partners and manufacturing partners.

Bachelor Of Science, Computer Science

Canadian Securities Course I & Ii, Financial Services