As an eCommerce Manager at Packman, I am managing warehouse operations, fulfillment, order processing, logistics operations, end to end orders management along with last mile delivery & Customer support. Contributing to bring expansion in the field of eCommerce and business development by applying long term strategy & planning. Helping eCommerce operations in Oman and KSA by providing necessary support.

Managing end to end order management operations for the eCommerce platform of www.chic.ae.

Industry – E-Commerce / Supply Chain / Retail• Managed customer’s inquiries, correspondence & support as per their requirements.• Managed complete documentation related to customer’s order which includes invoices, work orders, production sheets, Purchase orders and packing lists. • Sourcing of new vendors and arranging of products.• Managed cargo operations including bookings, distribution medium and assigning parcels to drivers for delivery.• Managed booking documentations of DHL, FedEx, Skynet, OCS and general Post for deliveries.• Maintained inventory as per SOP.• Managed returns of products and resolved customer’s doubts into sales.• Maintained healthy and friendly relationship with customers and vendors.• Provided administrative support to customers in order to improve satisfaction level with trust relationship.• Supervised all data entries process from gate IN to Gate Out.• Supervised complete supply chain process and logistic operations. • Maintained supply chain & distribution process with respect to cost & Timely deliveries in the favor of client and company.

Industry – Manufacturing / logistics / warehousing• Motivate and coach employees to meet service, management and productivity.• Create and modify employee working schedules with service levels in mind.• Ordered supplies and kept inventory at optimal levels.• Able to upload data into the company inventory using ERP / inventory software. • Sort, organize and store inventory in the proper location• Report damaged or missing inventory to manager.• Move inventories from facilities to workstations, pick-up locations, or other locations by assigning drivers.• Managed cargo operations along with labeling and packaging. • Update logs and documentation for inventory processing.• Maintain detailed logs and reports of services performed.• Create invoices, order sheets, products demand sheets and billing ledger of clients using Excel & ERP. • Update inventory as per schedule or daily basis if needed.• Did booking of parcels using WeBOC, DHL, FedEx, ARAmex, SkyNet and General Post. • Maintained daily reports of all goods IN and OUT from warehouse.• Prepared documentation and inventory for audits.• Supervised all inventory operations of moving, storing or reorganizing.• Supervised all operations of warehousing including stock IN & OUT, Unloading, Unpacking, Quantity and quality checking, Picking, and Scanning, repacking, wrapping and barcoding till assigning to drivers or courier companies.• Supervised all logistic operations including vendor’s management, sourcing things, transportation, orders deliveries and distribution process.• Did complete implementation of ERP Systems with the coordination of Software development team.