As a Customer Success Supervisor at HR Focal Point, I lead a team of consultants who provide HCM solutions to clients using SAP and SuccessFactors. I am responsible for ensuring the quality and satisfaction of our services, as well as managing the budget, scope, and timeline of our projects.I have a strong background in business administration and management, with an associate's degree from Joliet Junior College. I also have a passion for data analysis and solution architecture, which I use to optimize our processes, identify opportunities, and deliver value to our customers. My goal is to leverage my skills and experience to help HR Focal Point grow and excel in the HCM consulting industry.