Usman Raza Email & Phone Number

• Results-oriented professional with a strong background in team management, data analytics, business intelligence, customer experience analytics, network optimization and performance management. • Recent role as a Data Analyst at the Saudi Telecommunication Company has enhanced my ability to understand business organizations and the working procedures of business units related to B2C and B2B, along with data transformation, analysis and visualization skills. • Prior experience in team management and network performance management along with business analytics has polished my reporting and communication skills.• By understanding business requirements, customer pain points, analyzing data, generated actionable insights, strategic use cases, and comprehensive reports for top executives, thus swiftly addressing issues impacting STC customers across all Business Units. • Managing multiple projects throughout my career has enhanced my project delivery skills for fixed-term projects or initiating a performance management project.• Having diverse technical analytics and auditing experience from previous jobs as an RF optimization Engineer has improved my critical thinking capability to correlate issues and identify problematic areas. • These skills along with business analytics allow me to correlate business and technical KPIs to improve performance. Experience in defining and monitoring Key Performance Indicators (KPIs) and Key Quality Indicators (KQI). • Inter-departmental coordination to resolve issues related to Business KPIs, Technical KPIs and correlation analysis between business and technical KPIs is a strong asset. • Commitment to continuous improvement and staying updated with industry trends underscores my ability to deliver value in dynamic business environments.

Listed skills include Lte, Gsm, Network Optimization, 2G, and 34 others.

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  Ghulam Ishaq Khan Institute Of Engineering Sciences And Technology

  Bachelor Of Science - Bs