Usman Sadar Email & Phone Number

Toronto, Ontario, Canada

• Provide first-level technical and end-user troubleshooting and diagnostics for reported application issues resulting from upgrades and ongoing application support.
• Create and maintain all necessary case documentation.
• Participate in the management of contracted client upgrades and installations; includes diagnostic at the application, database and operating system levels, as well as working with end-users in adopting new technology.
• Identifying additional revenue opportunities from "value add" services (Consulting, training customization, database conversions).
• Determine the nature of all client requests and determine the correct person/CGS team that would respond to the client.
• Proactively call clients to communicate strategic direction with product lines and build strong relationships with clients' GEMS user community and IT resources.

Toronto, Canada Area

• Facilitating the development of participants' physical and psychological condition through the administration of seven distinct 50-minute class structures
• Consistently adjusting and refining students' techniques, as well as instructional technique and class routine to address diverse fitness levels and goals, including modifications to exercises to avoid injury
• Training staff on fitness strategies as well as overall professional conduct in one-on-one and group training settings
• Critically influencing member attendance and studio retention, including via social media
• Interacting with customers via e-mail and operating corporate proprietary systems to make changes to customer profiles, including following sales
• Evaluated student progress and adjusted learning plans to foster progress

King City

• Worked for the Athletics and Recreation faculty
• Instructed students of the Police Foundations program important fundamentals of Muay Thai Kickboxing

Toronto

• Interacting with customers via e-mail and operating corporate proprietary systems to make changes to customer profiles, including following sales, issuing licenses for insurance brokers and analyzed data for yearly.
• Monitored and reported customer service performance to ensure contractual standards and customer expectations were met or exceeded.
• Ensured customer satisfaction by working to modify, including changing plan or canceling insurance policies.
• Conducting credit checks on insurance brokers with Equifax software to ensure compliance.
• Answering broker inquiries via e-mail and phone regarding policies and ratings.

Toronto, Canada Area

• Processing life insurance documents to allow commission release for insurance brokers via payroll.
• Improved speed and accuracy of processing by identifying inconsistencies between training, quality standards, and established processes through collaboration with the quality review team.
• Acting as a liaison between the underwriting team, evaluating new business requests above $1,000,000.
• Answering broker inquiries via e-mail and phone and emailing brokers for outstanding requirements needed for processing.
• Training new members to administrate daily tasks and conducted monthly meetings to evaluate team productivity.