Usman Sadar Email & Phone Number

Toronto, Ontario, Canada

• Provide first-level technical and end-user troubleshooting and diagnostics for reported application issues resulting from upgrades and ongoing application support.• Create and maintain all necessary case documentation.• Participate in the management of contracted client upgrades and installations; includes diagnostic at the application, database and operating system levels, as well as working with end-users in adopting new technology and functionality.• Identifying additional revenue opportunities from "value add" services (Consulting, training customization, database conversions).• Determine the nature of all client requests and determine the correct person/CGS team that would respond to the client.• Proactively call clients to communicate strategic direction with product lines and build strong relationships with clients' GEMS user community and IT resources.• Liaise with customers and other members of CGS to assist in identifying and documenting functional and technical requirements for report and application customizations.• Assist in the development, maintenance, and updating of detailed functional and technical design documentation.• Provide system-level and UAT testing for new patches, minor and major version releases, document test results, and work with client and product development to amend deficiencies.

Toronto, Canada Area

• Facilitating the development of participants' physical and psychological condition through the administration of seven distinct 50-minute class structures• Consistently adjusting and refining students' techniques, as well as instructional technique and class routine to address diverse fitness levels and goals, including modifications to exercises to avoid injury• Training staff on fitness strategies as well as overall professional conduct in one-on-one and group training settings• Critically influencing member attendance and studio retention, including via social media• Interacting with customers via e-mail and operating corporate proprietary systems to make changes to customer profiles, including following sales•Evaluated student progress and adjusted learning plans to foster progress

King City

•Worked for the Athletics and Recreation faculty•Instructed students of the Police Foundations program important fundamentals of Muay Thai Kickboxing

Toronto

•Interacting with customers via e-mail and operating corporate proprietary systems to make changes to customer profiles, including following sales, issuing licenses for insurance brokers and analyzed data for yearly audit.•Monitored and reported customer service performance to ensure contractual standards and customer expectations were met or exceeded.•Ensured customer satisfaction by working to modify, including changing plan or canceling insurance policies.•Conducting credit checks on insurance brokers with Equifax software to ensure compliance.•Answering broker inquiries via e-mail and phone regarding policies and ratings.

Toronto, Canada Area

•Processing life insurance documents to allow commission release for insurance brokers via payroll.•Improved speed and accuracy of processing by identifying inconsistencies between training, quality standards, and established processes through collaboration with the quality review team.•Acting as a liaison between the underwriting team, evaluating new business requests above $1,000,000.•Answering broker inquiries via e-mail and phone and emailing brokers for outstanding requirements needed for processing.•Training new members to administrate daily tasks and conducted monthly meetings to evaluate team productivity.