Usman Bashir Email & Phone Number

Glasgow, Gb

Bishopbriggs, Scotland, United Kingdom

Abuja, Federal Capital Territory, Nigeria

Gained experience in advanced protection, control, and metering solutions for electrical power systems using various analytical methods and measuring equipment.Collaborated with other team members in testing and commissioning efforts for power equipment and power projects.Optimized system efficiency through proficient data analysis and delivered tailored technical support.Carried out preventive maintenance on electrical power systems for improved efficiency.

Abuja, Federal Capital Territory, Nigeria

- Provision of first-level and second-level support to end users’ complaints via phone calls, emails, physically or using remote support software within the approved SLA.- Documentation of all complaints on the ticketing system and ensuring that the complaints are resolved within the approved SLA or otherwise escalated to the third level support and follow-up to ensure prompt resolution.- Inventorying and updating of all ICT work tools on the ICT inventory platform using a set-out SOP.- Configurations of ICT work tools like laptops, desktop computers and printers for the end-users based on the Standard Operating Procedure.- Deployment of ICT work tools like laptops, desktops, printers (offline and online), IP phones etc. to users- Management of end users’ profiles and computers through Microsoft Active Directory, Microsoft 365 admin center.- Deployment of ethernet and wireless network connections.- Preventive maintenance and repairs of ICT work tools like desktops, laptops, UPS etc.- Provision of training to end users and supervision and coaching interns posted to this unit.- Ensuring that end users adhere to ICT policy and other general best practices with regards to all ICT infrastructure.

Abuja, Nigeria

-Operation and maintenance of Datacenters to ensure a safe and conducive workingenvironment for all I.T systems.-I.T equipment and I.T facilities, deployment of backup power systems like inverter and UPS forDatacenters and other I.T office equipment.-Deployment of power distribution unit, and power monitoring modules in other to avoiddowntimes.-Supervision of outsourced I.T. projects to ensure standards and best practices are followed.-Deployment of network CCTV cameras to ensure full surveillance of all I.T facilities andinfrastructure and the company in general.-Deployment of racks, servers and other I.T. equipment.-Provision of I.T. user support services