Usman Sehgal Email & Phone Number

Leeds, England, United Kingdom

Bradford, England, United Kingdom

Bradford, England, United Kingdom

Bradford, United Kingdom

As a Resolution Delivery Consultant, I help develop solutions and initiatives that enables us to drive first touch resolution and delivery of our Vulnerable Customer Policy and Complaint Handling Policy.I’m also required to develop, educate and support colleagues to develop their competencies and awareness of First Point of Contact Resolution and.

London, United Kingdom

Short-Term lending Adjudicator If a business and a customer can’t resolve a complaint themselves, the Financial Ombudsman Service can give an unbiased answer about what’s happened. If they decide someone’s been treated unfairly, they have legal powers to put things right.The role is to get to the bottom of their customers’ complaints and investigating.

Bradford, United Kingdom

 Coaching and mentoring colleagues Reviewing policy/process documents, driving change Brand watch on Social Media platforms Resolving complex complaints Quality Reviewing complaints resolved by colleagues Delivering feedback to colleagues Providing Root Cause Analysis (RCA) data to other areas of the business As well as all duties performed as a.

Bradford, United Kingdom

Leading and motivating my team to ensure objectives are achieved Supported my team through coaching, side-by-sides and call listening Identifying and providing relevant training and support to lever individual agents’ capability Helping team members with new systems and processes by floor walking, query busting andidentifying system issues and providing.

Bradford, United Kingdom

 Resolving customer complaints within formal and informal timescales Liaising with Financial Ombudsman Service in both written form and via telephone Delivering focus sessions for other colleagues i

Bradford, United Kingdom

 Resolving inbound customer queries Providing high level of Customer Service Assisting vulnerable customers Speaking to customers where English may not be their first language Providing support and assistance to other agents within the contact centre

Responsibilities include resolving complaints from customers who express dissatisfaction using a high standard of customer service as a forefront for delivery. Calling customers to make sure they are satisfied with the resolution provided and to minimize the chance of the complaint escalating. Initially I dealt with credit card complaints however I was.

Duties include making outbound calls to customers who have failed to make monthly payments and answering inbound queries, complaints using excellent customer service skills and a good telephone manner as a forefront for delivery. Working with difficult groups and dealing with people that are being difficult/confrontational and getting a resolution such as.

The Bradford-Keighley Youth Parliament (BKYP) is a youth organisation of democratically elected young people aged 11–21.Formed in the early 2000s, the parliament now consists of 30 members, who are elected to represent the views of young people in their area to local government and service providers. Over 12,000 young people voted in the last election.

Bachelor'S Degree, Applied Criminal Justice Studies, First Class Honours

Modules studied: •Global Society: Local Experiences •Introduction To Forensic and Crime Scene Investigation •Introduction to Crime and.

Education record

A Levels B, B, C in Sociology, Health and Social Care (Double award) AS Levels in Sociology, Psychology and Health and Social Care (Double.

Education record

GCSE A’s / B’s / C’s (x9) including English and Mathematics