o Served as a single source of contact between the project managers, cross-functional teams and the external partners to ensure all parties received clear and consistent communication.o Managed intricate project timelines, checking how things were moving along compared to key points and due dates.o Provided effective monitoring, which reduced project delays by identifying and addressing potential issues before they become major concerns.o Managed acquisition and ensured timely delivery of all materials, equipment and human resources required for the execution of the project.o Negotiated with suppliers and vendors for the best available prices.o Held recurring meetings and calls to update all stakeholders on the status, issues encountered and changes in the project.o Managed all project documents, ensuring that they remained current, such as schedules, progress reports and change logs.o Provided and presented weekly reports to management, giving them insight and a vivid picture regarding how healthy the project was, and the percentage achieved up to that point.o Worked with quality assurance teams to ensure that deliverables of the project were prepared in accordance with stipulated norms and specifications.o Conducted quality checks regularly, assisted in resolving issues and achieved success rates by meeting quality standards.o Identified possible project risks and intervened to mitigate them along with the managers responsible.o Managed the risk measures taken and reduced the impact of the unexpected issues which helped the projects remain on track, on schedule and within budget.

o Configuration Management of IT equipment and Server.o IT Support Services management.o Hardware / Software Debugging (Remote / Onsite).o Supply Chain Management of IT Equipment’s.o WIFI Network Management and Monitoring via Zonal Director.o Office 365 (Cloud) and MS Outlook support.o Complaint management over call, emails and complaint portal.o Management of email server and outlook configuration.o Inventory management of IT equipment’s including Systems, laptops, IP phones, projectors, scanners and printers, etc.o Performing any other activity of task given by respective supervisor within scope of the Department.

o Execution of Drive Test (Signal Strength Testing).o Examine RF Optimization.o RF Optimization Principles and Procedures.o Review of Performance monitoring Tools.o Final Quality Assurance and Quality Check as per quality check list.