Usman Z.

Usman Z. Email and Phone Number

Customer Success Leader | Specializations in PM, BI and Strategic Leadership @ Motive
Usman Z.'s Location
Lahore, Punjab, Pakistan, Pakistan
About Usman Z.

I can help you craft your ideal customer experience.

Usman Z.'s Current Company Details
Motive

Motive

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Customer Success Leader | Specializations in PM, BI and Strategic Leadership
Usman Z. Work Experience Details
  • Motive
    Associate Manager, Customer Success
    Motive Jul 2024 - Present
    Lahore, Punjab, Pakistan
    Managing a team of Customer Success Managers, responsible for 2,000+ customer accounts. My team maintains 95% gross revenue retention, with over 3% quarterly expansion, and reduced mid-contract churn to under 3%. Within my first month, I improved the existing department wide reporting process for tracking customer performance, increasing accuracy and visibility. I also collaborate with cross functional leadership to align customer success initiatives with business goals and improve stakeholder communication.
  • Curemd
    Principal Operations Analyst
    Curemd Jan 2024 - Jul 2024
    Lahore, Punjab, Pakistan
  • Curemd
    Senior Operations Analyst
    Curemd Nov 2022 - Dec 2023
  • G1G Travel
    Manager Of Customer Experience
    G1G Travel Jan 2022 - Sep 2022
  • Wellnessliving
    Manager, Customer Success
    Wellnessliving Apr 2021 - Dec 2021
    Pakistan
  • Wellnessliving
    Customer Success Team Lead
    Wellnessliving Aug 2020 - Apr 2021
    Pakistan
  • Wellnessliving
    Customer Success Specialist - Level 2
    Wellnessliving Feb 2020 - Aug 2020
  • Wellnessliving
    Customer Success Specialist
    Wellnessliving Oct 2019 - Feb 2020
  • Watim Medical & Dental College
    Manager It
    Watim Medical & Dental College Jan 2017 - Aug 2018
    Islāmābād, Pakistan
  • Dataseed Bpo
    Data Extraction Analyst
    Dataseed Bpo Jan 2014 - Dec 2016
    Rawalpindi, Punjab, Pakistan

Usman Z. Skills

Html Css Microsoft Office Telemarketing Network Administration Javascript Powerpoint Team Leadership Web Design Windows Server Proxy Server Orange Hrm Mail Server Web Development Analytics Management Project Management Servers Ccna Troubleshooting Leadership Customer Service Sql

Usman Z. Education Details

  • Virtual University Of Pakistan
    Virtual University Of Pakistan
    Bachelor Of Science (B.Sc.)

Frequently Asked Questions about Usman Z.

What company does Usman Z. work for?

Usman Z. works for Motive

What is Usman Z.'s role at the current company?

Usman Z.'s current role is Customer Success Leader | Specializations in PM, BI and Strategic Leadership.

What schools did Usman Z. attend?

Usman Z. attended Virtual University Of Pakistan.

What are some of Usman Z.'s interests?

Usman Z. has interest in Science And Technology, Arts And Culture.

What skills is Usman Z. known for?

Usman Z. has skills like Html, Css, Microsoft Office, Telemarketing, Network Administration, Javascript, Powerpoint, Team Leadership, Web Design, Windows Server, Proxy Server, Orange Hrm.

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