Usman Muhammad Email & Phone Number

Texas, United States

Spearheading the deployment of advanced 4G and 5G RAN, Transport, CORE, and IP networks across North America. I lead a dynamic team of executives and specialists, focused on designing and executing comprehensive strategies for Private Network implementations.My role involves leveraging both public and private cloud architectures, including Azure.

Addis Ababa, Ethiopia

• Successfully established Safaricom as a Greenfield Telco Operator in Ethiopia.
• Adept at swiftly building and managing a team of 65+ technical engineers, specializing in Vmware based Cloud RAN, Cloud Core (CS, PS, IMS and 5G), Charging, VAS, NCC 23.0, IP, and Transport Networks through innovative.
• Excelled in Service Management by deploying a new SMIA tool, detecting ~3 services KPI degradation daily, and establishing a Security Operations Center (SOC).
• Instrumental in creating effective onsite customer governance structures, including an onsite NOC and Global Delivery Centre.
• Proficient in Incident Management, Disaster Recovery, Fault Management, Vendor Coordination, ensuring high Customer Satisfaction, and adeptly managing SLA and KPI metrics.
• Strategic Planning: Analyzing business requirements, and identifying key technology trends to develop comprehensive long-term strategic plans including yearly Capex allocations

Doha, Qatar

• Spearheaded and successfully executed the Greenfield Vodafone Qatar Enterprise Project, showcasing exemplary project management skills.
• Established and directed a dynamic 30+ professional cross-functional team with a strategic focus on 5G technologies.
• Demonstrated proficiency in Incident Management, Disaster Recovery, Fault Management, and Vendor Coordination, ensuring high Customer Satisfaction. Adeptly managed SLA and KPI metrics.Strategic Technology Oversight.

Riyadh, Saudi Arabia

• Oversaw the Global Services Portfolio (GS) for Operate & Manage Services (OMS) in the Middle East and North Africa (MEA) region, specifically supporting Tier 3 technology for Business Support Systems, Cloud, and.
• Led a dedicated team of over 15 Subject Matter Experts (SMEs) and Engineers, ensuring effective technical support for escalated issues in the OMS MEA MENA region, particularly in the context of Third Line Technical.
• Proactively managed and resolved challenges related to product lines, demonstrating a hands-on approach to issue resolution. Instrumental in developing and executing a comprehensive Services Strategy, with a strong.
• Brings expertise in Root Cause Analysis, Process Handling, and addressing Social and Environmental issues. Proficient in backtracking strategies to identify and rectify issues efficiently.

Riyadh, Saudi Arabia

• Launched Zain KSA's M2M Project with Saudi INT’LTEC Group, driving successful collaboration.
• Pioneered the first Brand Distributor on a Revenue Sharing Model, partnering with TELIN Indonesia.
• Enhanced revenue and customer base of MVNO partners through global pricing practices and Bundle concepts.
• Seamlessly integrated MVNE Platform with Zain's financial systems, ensuring operational efficiency.
• Instrumental in securing a "UNIFIED LICENSE" from CITC, reducing annual amortization charges by 433 million Saudi riyals and cutting costs by 9.7 million riyals.
• Managed the comprehensive launch of Zain's MVNO Platform, covering network, commercial aspects, pricing, and strategy.

Riyadh, Saudi Arabia

• As Project Lead of IN & VAS Operations, my primary focus is on achieving successful service delivery and meeting monthly KPIs and SLAs. I excel in handling Zain network special projects, aligning processes, bridging.
• Offshoring Managed Services: Successfully managed the offshoring of MS Operations (BO, NOC, PM, CM) to a remote country, reducing local costs by 80%. Increased the number of resources in the offshore location to.
• Enhancement of Customer Experience Management: Implemented the Remedy system as per agreed SLA, streamlining KPI management and issue flow with customer care teams, leading to improved customer experience.
• Integration/Acceptance Testing of Ericsson Charging System Nodes: Conducted integration and acceptance testing of OSS (EMC) in the Zain KSA Project, identifying faults and reporting them to the support teams.
• Service Acceptance of Ericsson Charging System Nodes: Actively participated in the service acceptance testing of Ericsson Charging system Nodes, encompassing SDPs, SSNs, IVRs, AIR, Protocol Converter, and EMM.

Riyadh, Saudi Arabia

• Orchestrated the transformation of a conventional NOC (Network Operations Centre) into a SOC (Service Operations Centre), leading a comprehensive project that encompassed the overhaul of tools, processes, and resources.
• Developed e-TOM Level 4 and Level 5 BSS processes, showcasing expertise in creating and optimizing Business Support System (BSS) frameworks at advanced operational levels.
• Successfully integrated diverse data sources, including Performance Management, Configuration Management (CM), Fault Management (FM), probes, Customer Relationship Management (CRM), and Business Support Systems (BSS).

Canada

• Vital role in troubleshooting daily operations and maintenance issues, focusing on billing, SS7, IP connectivity, and more.
• Successfully minimized cases opened with Care/Third Tier through efficient issue resolution and follow-up coordination.
• Reduced Mean Time To Repair (MTTR) by collaborating with experts, ensuring swift issue handling.Implemented procedures to minimize faults reported by customers, enhancing daily system checks and automation.
• Executed seamless integrations of C@once with various Network Elements for enhanced system functionality.
• Proactively managed platform service features, billing accuracy, and daily system checks.
• Coordinated support efforts, reducing cases and ensuring optimal system performance.

Pakistan

• Managed daily tasks for IN Platforms, VoMS ( Voucher Management systems ), and ChrisXpress nodes, ensuring network stability.
• Contributed to launching IN promos/features, supervised Seven Siemens @vantage IN platform commissioning.
• Coordinated with Billing for charging and integrated IN platforms with switches.
• Handled fault troubleshooting, Level 2 support escalation, and layer analysis.
• Resolved integration challenges, focusing on INAP, MAP, SINAP Protocol issues.
• Generated daily SS7 reports for network optimization decisions.

Specialization, Organizational Analysis

Module 1 - Introduction Module 2 - Decisions by Rational and Rule-based Procedures Module 3 - Decisions by Dominant Coalitions Module 4.

Specialization, Business Foundations

1- Marketing Strategies: - Marketing Strategy and Brand Positioning , Customer Centricity, Go To Market Strategies, BRANDING: Effective.

Bachelor’S Degree, Electrical, Electronics And Communications Engineering, A+