Usman Pervaiz Email & Phone Number

Pakistan

Develop and implement a comprehensive CRM strategy to improve customer engagement, retention, and loyalty.Lead and manage a team of CRM professionals, providing guidance and support to ensure successful execution of CRM initiatives.Analyze customer data to gain insights into behavior, preferences, and needs, and use this information to inform CRM strategies.Continuously assess and improve CRM processes, identifying areas for automation, efficiency gains, and enhanced customer experience.Oversee the selection, implementation, and maintenance of CRM software and systems, ensuring seamless integration with existing infrastructure.Establish and track key performance indicators (KPIs) to measure the success of CRM initiatives and inform data-driven decisions.Work closely with cross-functional teams, including sales, marketing, and customer service, to ensure alignment and effective communication.Manage CRM, ensuring effective allocation of resources to achieve strategic objectives.

Lahore, Punjab, Pakistan

Provide Services for Residential & Commercial Property Title Insurance Closing & Escrow Personal and Business Insurance Underwriting

Lahore, Punjab, Pakistan

Uber Provide optimum resolution for domestic ( Pak ) and MENA regions jira of riders and divers foodpanda Gave my services as menu creation for APAC countries for new verticals as restaurants convenience stores Handled queries from PhilippinesMalaysiaHong-KongSingaporeMyanmarLead Social Media for APAC Countires.

Provide my services as Outbound and Inbound dailer for cooperate customers.

Lahore, Punjab, Pakistan

Maintained Inbound and Outbound queries for, Lahore High Court Excise & Taxation Punjab Health Helpline Overseas Pakistani Commission Punjab Education Commission E-Khidmat Markaz Punjab Police Pakistan Punjab Employees Social Security InstitutionsPunjab Land Record Office Inaugurate Chief Minister Complain Center ( Current known as Pakistan Citizen Portal )

Lahore, Punjab, Pakistan

Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer their queriesFollow and achieve department’s sales goals on a monthly, quarterly and yearly basis

Certification, Data Analytics For Business

Context & Analytical Problems The Information Action Value Chain Date Storage & information Tools Data Extraction Using SQL Analytics.

Supply Chain Management, Logistics, Materials, And Supply Chain Management

Supply Chain Management Stretegy Supply Chain Sourcing Supply Chain Planning Supply Chain Operations Supply Chain Logistics

Supply Chain Principles, Logistics, Materials, And Supply Chain Management

Supply Chain Operations Reference Model Supply Chain Networks Supply Chain Financials Impact Integrated Business Plan Sales Operations.

Managing Supply Chain Disruption During Covid-19, Logistics, Materials, And Supply Chain Management

Supply Chain Management Operations Supply Chain Management Cost Categories Supply Chain Disruption Impact on Primary Flow & Processes.

Bachelor Of Science - Bs, Business Administration