Ulysses Stokes Jr. Email & Phone Number

Great Bend, Pa, Us

United States

Cencora // Case ManagerAssisting patients with Dupixent products with financial and refillsFile product technical complaint to Sanofi for equipment malfunctionFile Adverse Effects reports from patients from negative results from Dupxient productsUtilize PAP, CoPay, and Hardship resources to assist patients following FPL/LIS guidelines to pay for Dupixent medications

Carlisle, Pennsylvania, United States

Researched and processed data for minority, women, and military veterans seeking to start their own businessCreate files and folders to be reviewed then forward the processed work to be documented and printed after the supervisor reviewUtilize Microsoft 365, and ChatGPT 4.0, to retrieve accurate data for publishingReceive and make timely phone calls to customers, and members requesting information

Troy, Ny

Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteousProficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards. (ex. knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships)Act as a liaison coordinating efforts between, The member, Provider, Client Representatives, and the manufacturing facilitiesFlexibility in work schedule as business needs requireAbility to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entryShadow perspective associates and new associates during initial instruction This involves providing feedback to the hiring management team and trainerAbility to probe and identify the critical content of inquiries and route callers as appropriate Achieve and maintain individual Key Performance Indicators (e.g. quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measuresPerform in adherence to the company's core values including but not limited to privacy, confidentiality, and proprietary company policies and procedures (i.e. HIPAA)Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirementsResponsibility for reviewing educational notifications and remaining current on procedural changesRegular reliable attendance is required

Canton, Massachusetts, United States

Receives and responds to a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staffEfficiently and effectively processes member callsThis includes accessing the most appropriate source of information and proficiently resolving the member’s concernAccurately documents the complete encounter and maintains a professional and supportive attitude throughout the callAsks probing questions and takes the opportunity to educate members to avoid unnecessary repeat calls. Investigate member complaints and perform front-line analysis and intervention when appropriate. Makes necessary outgoing phone calls to resolve member-related inquiriesMeet or exceed department-established key performance indicatorsAdheres to assigned schedules to ensure appropriate phone queue coverageDemonstrates strong written (e.g., documents calls accurately and comprehensively) and verbal skillsEmploys active listening skills, demonstrates patience and empathy, and can handle difficult customers tactfully, courteously, and professionallyStrives for improved efficiency in processing member issuesInteracts and forms contacts with other Point32Health departments to resolve issuesParticipates in initiatives and/or responds to requests for help to contribute to team and department successAssists in mentoring new staff as directedAssist with department projects as needed

Austin, Tx

In a variety of channels utilizing scripts and your knowledge to resolve customer challenges Identify customer needs and provide solutions Outbound calls as needed including influencing customers Ability to cross-promote other products Maintain accurate records in a database including properly documenting customer interactions Approach each customer interaction with first-call resolution in mindFollow all published Standard Operating ProceduresUphold the CLEAResult culture framework in personal performance and be an active contributor to developing the CLEAResult culture within the company Experience with Microsoft Office applications Excellent listening, telephone, verbal, and written communication skills are essential Possess strong organizational skills with meticulous attention to detail Resilient attitude and adaptive to changeAbility to work well in a fast-paced team environment and manage multiple tasks with continually changing priorities

Buford, Georgia, United States

Address inbound questions and concerns arriving via phone and emailOwn the entire interaction with that customer and provide total resolution for their needsWork with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processesInvestigate and resolve customer inquiries related to their orders or shipmentsUpdate systems and document all interactions with customers, associates, and partnersProvide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquirySpecialist/management as needed

Plano, Texas, United States

Customer service focus. Basic experience in MS Word and MS Excel Familiar with medical terminology and knowledge of medical codingAbility to read and interpret billing documents Strong Attention to dataExcellent verbal and written communication and interpersonal skills w/the ability to maintain patient confidentiality Proficient computer skills and the ability to navigate in a Windows-based environment Follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible Worked in a high-pressure, time-sensitive environment Project a professional business image, through phone interaction as well as internal communications Utilized problem-solving ability and attention to detail Demonstrated a sense of urgency with assignments Diligent strong organizational skills Thorough and strong telephone skills

Wilkes-Barre, Pennsylvania, United States

Answer incoming customer inquiriesCollaborate with management teams to stay updated on new products, services, and policiesRecord customer information within our customer service databaseEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers through the company's customer service policiesRead, analyze, and interpret general business correspondence, technical procedures, and governmental regulationsIdentify and solve practical problems and deal with various concrete variables in standardized situations. Ability to perform basic mathematic calculations may be requiredInterpret a variety of work instructions provided through a variety of mediumsAnticipate needs and resolve issues with urgencyConsistently meet quality and production standardsDemonstrates intellectual curiosity through inquiries to ensure a deep understanding of the business and deliver accurate results

Vestal, New York, United States

Provide over-the-phone account and payment support services, including maintenance, activations, and packaging Set up times for the customer when to schedule field visits and escalate calls to your support teaMeet regular sales goals by educating customers about service options and upselling to increase the value of their investmentHaving a thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions for the customerRead, analyze, and interpret general business correspondence, technical procedures, and governmental regulationIdentify and solve practical problems and deal with a variety of concrete variables in standardized situations Ability to perform basic mathematic calculations may be required Interpret a variety of work instructions provided through a variety of mediums Anticipate needs and resolve issues with urgency Consistently meet quality and production standardsDemonstrates intellectual curiosity through inquiries to ensure a deep understanding of the business and deliver accurate results

Moosic, Pennsylvania, United States

Receive inbound calls for inquires on customer’s accountsResearch system in Cigna’s database using multiple applicationsAssist pharmacist on overrides and update personal codes for customers' refillsUpdate customer's doctors, and medications, in Mailrx, Argus systemsUtilize applications such as Benefit Access, Epro, CED, and other apps when neededProcess refills, renewals, and new medication orders in the Cigna systemCheck for customers' MOP and OOP information when customers request itTake payment by phone when the balance is due using the Payment BatchInput credit cards into the XRX system for customers to process paymentsContact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Communicate with customers, employees, and other individuals to address complaints and/or to disseminate or explain informationRefer unresolved customer grievances to designated departments for further investigationAdhere to service compliance requirements and follow security protocol

Technical Support Diploma, Computer/Information Technology Administration And Management

Activities and Societies: Sports, Watching and participating, listen to all types of music, reading, cooking, exercise.EDUCATION The Chubb.

Technical Support Diploma, Information Technology // Office Automation, Graduated From Chubb Institute Of Computer Technology

Activities and Societies: Exercise, Reading, Cooking, Listening to all types of music.

High School Diploma, Computer And Information Sciences And Support Services, Math, History, Literature, Graduated With High School Diploma

Activities and Societies: Excercise, Cooking, Reading, Listening to all types of music.High School Graduated