Nikita Ustrikov Email & Phone Number

Russia

Moscow, Ru

Москва, Россия

Search for a product manager for Artificial Intelligence Platforms, assistance in drawing up a product development strategy, financial estimates. The result of partnership with the top management of leading companies in the Russian market in the field of AI - Yandex, Sber, MTS AI, Skoltech, etc.

Москва, Россия

Robot Max. Digital Assistant1.7 billion consultationsCreation of a multi-agent high-load digital assistant. Formation of 9 product teams (98 employees).Semantic search, artificial intelligence, neural networks, asynchronous interaction, omnichannel, personalization, integration with commercial ecosystems (Yandex Alice, Sber). Integration of ASR and TTS, development of a unique voice.Product stack: Python 3.9, ruBERT, T5, Bart, GPT, transformers, torch + lightning, RASA… Show more Robot Max. Digital Assistant1.7 billion consultationsCreation of a multi-agent high-load digital assistant. Formation of 9 product teams (98 employees).Semantic search, artificial intelligence, neural networks, asynchronous interaction, omnichannel, personalization, integration with commercial ecosystems (Yandex Alice, Sber). Integration of ASR and TTS, development of a unique voice.Product stack: Python 3.9, ruBERT, T5, Bart, GPT, transformers, torch + lightning, RASA, fastText, Elasticsearch, web-socket, socket.io, Redis, Kafka, Cassandra, PostgreSQL, Angular. Creating a brand wheel, creating a development strategy and a business model for the product. The product has reached self-sufficiency by reducing the cost of the contact center.The digital assistant has been brought into a productive environment. DAU +1,5 million (at peak +4,5 million). The load on the contact center has been reduced by 80%. The share of negative user ratings is less than 1% of all responses received. The average rate of implementation of quarterly plans is 95%.A recommendation system has been implemented. CTR at its peak is 50%, the conversion of home page components increased by 4 times after the implementation of the recommendation system.The processes of research and bringing it to a productive environment have been formed and streamlined. SAFe implemented. Show less

Москва, Россия

Development of Russian FanIdCreation of a high-load multi-integration system. Reboot the team and successfully implement the product.More than 1.9 million users have issued a Fan Card to attend sporting events. The 2022-2023 football season was successfully held.A mobile application has been developed with the possibility of offline authorization, dynamic brightness control and quick access to tickets.Remote identification through the Unified Biometric System and… Show more Development of Russian FanIdCreation of a high-load multi-integration system. Reboot the team and successfully implement the product.More than 1.9 million users have issued a Fan Card to attend sporting events. The 2022-2023 football season was successfully held.A mobile application has been developed with the possibility of offline authorization, dynamic brightness control and quick access to tickets.Remote identification through the Unified Biometric System and a new type of Foreign Passport has been implemented and implemented. Show less

Москва, Россия

Gosweb - Content Management System. POS - feedback management system.Restarting the CMS project. Successful launch of the pilot in local government bodies and schools in the Moscow region, the Republic of Bashkortostan, Altai Territory, Belgorod. Selection and contracting of a white label contractor, formation of a product team.Development of technical specifications and feasibility studies for the feedback management system, conclusion of a government contract for… Show more Gosweb - Content Management System. POS - feedback management system.Restarting the CMS project. Successful launch of the pilot in local government bodies and schools in the Moscow region, the Republic of Bashkortostan, Altai Territory, Belgorod. Selection and contracting of a white label contractor, formation of a product team.Development of technical specifications and feasibility studies for the feedback management system, conclusion of a government contract for implementation in the constituent entities of the Russian Federation. Organization of implementation in the Russian Federation, 60,000 regional authorities, local self-government bodies and state bodies. organizations. Show less

Санкт-Петербург, Россия

Creation of a customer experience management platform. Organization of product research. Development of the Feedback Management component. Forming a team into a separate company (startup). Marketing management, brand development.Pre-Sale and implementation: Gazpromneft, ITSC, Rostelecom, Megafon, MGTS, MTS Bank and MTS IT, Bank St. Petersburg, Absolut Bank, Inostrakh, Business Lines, NTV+, Severstal, Tricolor, Petrovich, Taksovichkov, HelixDevelopment of related productsWork… Show more Creation of a customer experience management platform. Organization of product research. Development of the Feedback Management component. Forming a team into a separate company (startup). Marketing management, brand development.Pre-Sale and implementation: Gazpromneft, ITSC, Rostelecom, Megafon, MGTS, MTS Bank and MTS IT, Bank St. Petersburg, Absolut Bank, Inostrakh, Business Lines, NTV+, Severstal, Tricolor, Petrovich, Taksovichkov, HelixDevelopment of related productsWork Force Management for Contact Center (WFM CC)Network Resource Inventory (NRI)Service Desk (SD) Show less

Санкт-Петербург, Россия

Development of cloud software to automate business processes. Organization of a SaaS model, dumping strategy and successful entry to the federal level. 12 000 implementations, acquisition of the company by market leader ATOLReorganization, improvement and optimization of the processes of the customer service department (sales, technical support). Formation of high-level requirements for the development of the internal system of the enterprise. Transfer of requirements to development and… Show more Development of cloud software to automate business processes. Organization of a SaaS model, dumping strategy and successful entry to the federal level. 12 000 implementations, acquisition of the company by market leader ATOLReorganization, improvement and optimization of the processes of the customer service department (sales, technical support). Formation of high-level requirements for the development of the internal system of the enterprise. Transfer of requirements to development and their support.Formation, presentation and defense of the development concept in front of the company's management (commercial director, general director, technical director). Show less

Санкт-Петербург, Россия

Administration of projects in the field of construction, development and sale of cash register equipment, software for trade automation. Formation of documentation for participation in tenders, implementation and management of electronic document management.

Магистр, Бизнес-Информатика

I am actively involved in scientific work. I have two publications in the Higher Attestation Commission and one in the Russian Science.

Product Management

Управление Командой Для Руководителей / Team Manager Professional Training

Управление Продуктом. Продвинутый Уровень / Product Management. Advanced