• In-depth knowledge of QA testing procedures, testing cycles, and quality assurance testing• Extensive knowledge of Application Lifecycle Management methodologies (ALM), HPE Agile Manager (AGM) quality assurance planning• Developing test plans and evaluating functional specifications of products• Designing test cases and strategies in ALM by gathering and reviewing business requirements• Tracking and reporting bugs/Defects by utilizing standard defect tracking system in AGM• Created bug reports by coordinating with software developers in AGM• Developing procedures for improving and standardizing QA methodology and processes• Handled responsibilities of load and regression testing to ensure efficiency in product delivery• Regression testing for successful implementation of QA process• Performing MTP (Production) validations with Business successfully

• Mobilizes process improvement and implementation projects in compliance with triple constraints of cost, schedule and scope/quality• Develop solutions around supplier performance management enabling business intelligence for procurement including metric identification, performance measurement, and savings• Involve in savings opportunity analysis on carryover/Incremental, Supplier base operation, Spend Management, Channel Compliance management, Contract Management and Project Management.• Presenter of executive level presentations, influencer of key stakeholders and Demonstrated ability to forge meaningful relationships with executives, stakeholders and supply chain• Focus on reducing the maverick spends• Perform data mining to identify potential saving opportunities• Involve in spend analysis for global supply chain process.• Key contributor to the cost savings• Translator of business requirements to charters, service agreements (SLA's) and key performance indicators (KPI's)• Successfully managed procurement developing and implementing rigorous Supplier Balanced Scorecard Program and sourcing strategies to deliver superior service, optimized price structures and contract terms.• Create analysis on the Purchase order commit report and a comparison on a quarterly basis.• Perform a deep dive analysis on the projects within GSCS and give a detailed report on the status of all the projects in terms of savings.• Present a monthly category review deck to the category leads.• Look into specific GL spend and also the invoice spend for specific supplier and vendors.• Perform analysis on Top suppliers spend

Spear headed team size of 50 Executives and 3 Team Leaders.Implemented Flexible Incentive structure to achieve the sales target.Successfully managed Leader Ship and Sales training.Taking Care of Dialer Activities.Data Base Vendor ManagementImplementing Motivational Programs on the floor.Client Management

Identified new market segments and significantly expanded the existing customer base.Selected and headed the team which created marketing programs and sales incentives with strategic resellersHeading a team of 28 Financial Advisers.Selected to pilot new technology programs in sales strategies and tactics. Committed team leaderassisted probationary reps resulting in several meeting and exceeding their sales quotas Responsible for the awareness of the customer requirements, products, technical problems. Responsible for the customer service, and make sure that their requirements meets the budget and their deadlines Providing support \issue resolving by understanding the needs of customer.

Managing the Alliance Relationships for Hewlett Packard India Sales PvtFormalized process for vendors to conduct frequent product demos, issue resolution sessions etc Include Tools Newsletters and Draw-up processes for different alliance activities e.g. communication programs, handling pricing queries.Responsible for coordinating customer software support renewals Establish relationships with decision- makers at business ranging from emerging companies to Fortune 500 companiesResolve customer issues related to software licenses, upgrades and technical supportInteraction with multiple functions and teams spread across different countriesKey player in closing support renewal issues during merger and transition of customers from Mercury to HP Software & SolutionsRecord achievement in reduction of support renewal escalations (down from 80% to 30%)Instrumental in reducing the processing time of customer quotations resulting in quicker business impact and increased customer satisfactionResponsible for the entire sales from prospecting to closing. Ensure to maintain a Healthy relationship with the customers.Excellent product demonstration skills.

Providing technical assistance to the clients.Leading a team of 6 tech support agents.Dealing with the credit reports of the company.Ensure to maintain a Healthy relationship with the customers.Excellent product demonstration skills.Interaction with multiple functions and teams spread across different countries.Responsible for the entire sales from prospecting to closing.Resolve customer issues related to software licenses, upgrades and technical support

Customer interaction for out bound process w.r.t US.Handling a team of 25 telecallers.Providing resolution to customer queries & troubleshooting.Providing Training to the new team members.

Providing assistance in Financial claims