Uthaman Kp Email & Phone Number

Bengaluru, KA, IN

Bangalore

- Managed a team of technical support specialists both L2 and L3 tiers of enterprise level support, managing and establishing a vision and culture of the team by handling individual and team performance expectations and goals. - Ensured Improved customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive.

Bengaluru Area, India

• Accountability for the digital transformation of customer accounts, its delivery and strategize success in onboarding customers into the intelligent automation platform
• Designed various product modules, led various projects, and created product plans and roadmaps.
• Maximized the value of various modules as well as defined goals and created a vision for development projects.
• Developed modules, managed sprint cycles with suitable user stories to support the product scope.
• Led all aspects of engagement delivery ranging from resource management, lead 15 member staff, providing them mentoring and staff management support including performance reviews.

Greater New York City Area

• Responsible for live operations, support optimization of cost & quality ensuring customer satisfaction survey and scores
• Work closely with account team / product lead to ensure contractual SLAs are met
• Manage incident escalations / issue - ensure active outages are being worked and that service is restored to the customer ASAP.
• Review operational status and project issues with CSS leadership, drive change and represent operations in Change Advisory Board.
• Partner with account (technical and product) teams to understand SaaS vision/ strategy
• Financial and billing support – assist CSDM and each Account Lead in reviewing and managing infrastructure spend.

Hartford, Connecticut Area

• Service Automation Architect for a US insurance company, to help implement Service Management tools and process implementation, integrations and Automations for Private Cloud solutions.
• Communicate with business contacts over broad range of customer facing situations
• Development of automating process flows, orchestrating and integrating with third party solutions

Bangalore And Munich

• Comprehensive strategy for integrating Remedy ITSM to company's legacy applications.
• Integrated 27 application using SOA and EAI architectural styles.
• Leveraged Remedy APIs and developed custom adapters that integrate external applications to Remedy AR system using BMC Automation tools.

India

- Digitalization of techno-logistic, short term and long-term forecasting, automated reporting, planning, and provisioning. - Developed of Human Resource Management Enterprise System.- Designed and Developed of Automated Trade Allocation System for Air force training academies.

New Delhi Area, India

- Air warrior with guided weapon system. - Maintenance & combat operations, research, and development.