Uthman Adegoke Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Monitoring the fulfillment of an average of 1000+ daily eCommerce orders, which include current and future FC for new titles, pre-orders, and embargos to ensure consistent achievement of SLA.Providing data-backed and actionable updates to senior management to improve order fulfillment, SLAs and general performance, which has seen a significant in performance and a reduction in customer service cases compared to the previous year.Proactively identify operational problems, project-related issues, or contingencies that may arise, by conducting workload assessments and devising new operational processes that has led to a significant increase in warehouse productivity.Conducting cost-benefit analysis using tools such as Google Analytics to present weekly meetings which highlights the performance, sales and revenue of eCommerce to the Head of Supply Chain and Managing Director.

Dublin, County Dublin, Ireland

Preparing detailed, accurate, and organised reporting using Microsoft Office and Warehouse Management Systems to summarize department statistics.Precisely updated numeric and field captured data received from 30+ stores into company systems daily.Responsible for verifying inventory reports against on-hand stock for over 4,000 SKUs and adjusting for errors.Worked closely with the customer service team to oversee eCommerce returns and fulfillment complaints in order to proactively drive reduction in consumer cases.

Irish Farm Centre, Bluebell, Dublin 12

Acted as a first point of contact: dealt with correspondence and phone calls while providing a high standard of customer service within a member focused team.Handled member complaints by providing appropriate solutions and alternatives while ensuring to follow up to guarantee a suitable and satisfactory resolution.Liaised with manufacturers and vendors to answer member queries while maintaining a 90% customer service satisfaction rating during my employment.Carried out administrative and clerical tasks such as preparing and editing letters, emails, and text messages for 20+ members daily.

Parnell Street

Attract customers by answering product and service questions; suggesting information and up selling own brand products.Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Assisted with logistics, scheduling and delivering of store inventory while liaising with third party contractors daily.Built strong rapport and customer relationships by utilising interpersonal skills, asking clarifying questions, and anticipating what customers needed.

Telephone House, Marlborough Street

Reviewed and analysed the effectiveness and efficiency of existing systems and developed strategies for improving or further leveraging these systems. Improved the skills and capabilities of new agents through providing call shadowing andmentoring.Improving the performance of team members by analysing data and ensure team members hitKPI’s.Effectively used a high level of objection handling and communicational skills to develop aggressive retention strategies based on customer feedback.