Usman H. Email & Phone Number

United States

Islāmābād, Pakistan

I help my team with the lead generation of different verticals for the US market.

Islāmābād, Pakistan

• Handling sales operations of whole floor along with 6 managers.• I make sure our sales operations are going smooth and all the managers are achieving their weekly/monthly goals.• I conduct performance reviews of managers and coach them to enhance their leadership skills.• I conduct all the management’s monthly performance reviews in order to offer praise and recommendations for growth.• I monitor daily reports and provide my feedback to the Managers in order to provide them heads-up about the workable areas to enhance our quality and production.• I conduct management meetings once a week to ensure quality standards & giving them a new direction for the next week.• I implement any changes into the project guidelines with my team.• I maintain up-to-date knowledge of product and service changes.• I am responsible for ensuring quality, production & client’s retention. I provide all the revenue charts/reports to the C.E.O once a week to give him an anticipation of our monthly closing.

Rawalpindi, Punjab, Pakistan

• Handling the sales operations of 2 branches of Glow Inc. with the headcount of 100+ associates.• My job description is to make sure our sales operations are going smooth and all the managers are achieving their weekly/monthly targets and goals.• I conduct performance reviews of managers and coach them to enhance their leadership skills.• I conduct all the management’s monthly performance reviews in order to offer praise and recommendations for growth.• I monitor daily reports and provide my feedback to the Managers and Training Dept. to giving them heads-up about the workable areas to improve/maintain our quality and production.• I conduct management meetings once a week to ensure quality standards & giving them a new direction for the next week.• I handle all the client communications in case they’ve made any changes into the project guidelines.• I maintain up-to-date knowledge of product and service changes.• I am responsible for ensuring quality, production & client’s retention within the whole company & I provide all the revenue charts/reports to the C.E.O once a week to give him an anticipation of our monthly closing.

Rawalpindi, Punjab, Pakistan

• Handled a team of 30 associates on Mortgage Vertical.• My main job description was to make sure my associates are getting a comfortable and professional working environment on the floor and they are getting required training & coaching.• I used to conduct performance reviews every week and have one on one session with my agents to give them new goals of the week, offering praise and recommendations for improvement.• I used to monitor their performance reports and provided my feedback to the Manager Ops and Training Dept. to giving them heads-up about the associate’s workable areas.• I used to conduct team meetings whenever there’s some changes in the project guidelines from the client’s side to ensure quality standards.• I was training two successors and giving them time every day to feed them more knowledge which was a step ahead from their JD’s so that they can become a valuable asset for company in the future.• I used to motivate individuals in case their performance wasn’t up to the required standard so that they’d be able to achieve their targets by ensuing quality.• I used to maintain up-to-date knowledge of product and service changes.• I used to work on enhance productivity levels by anticipating needs and delivering outstanding customer support.

Islāmābād, Pakistan

Northern Punjab Rawalpindi, Pakistan

• Successfully on boarded many customers support projects under my umbrella like Medicare, Auto Insurance, Mortgage, Final Expense at the same time.• Worked remotely for one year during the pandemic and achieved 100% monthly targets with 95% retention.• Managed 3 projects under my leadership at the same time.• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to senior board of directors.• Evaluated upcoming program plans to forecast expected resource needs.• Directed day-to-day operations focused on attainment of key business metrics & continuous improvement initiatives.• Conducted performance reviews each quarter, offering praise and recommendations for improvement.• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production & quality regularly.• Reviewed shift reports to understand current numbers and trends in areas such as required sales target and team revenue.• Increased efficiency and performance by monitoring team member productivity and providing feedback.• Used consultative sales approach to understand customer needs and recommend relevant offerings to improve our customer support.

Islamabad, Pakistan

• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Contacted potential customers to capitalize on sales opportunities.• Cultivated and strengthened account relationships to achieve and exceed company targets.• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.• Brought in more than $5000 in new sales each month by leveraging successful sales techniques to build relationships and convert prospects into paying customers.• Emphasized product specifications to meet customer needs.

Islamabad, Pakistan

Worked on .NET framework "Share point" as a Web Developer.