Jorge Luna Email & Phone Number

Redmond, Washington, Us

In my current role at Microsoft, I lead a team focused on helping customers tackle complex challenges through innovative solutions. Initially, I directed efforts to implement cloud enablement solutions that leveraged GitOps to enhance DevOps practices for Azure and Azure Kubernetes Service (AKS). My leadership involved guiding my team in utilizing a range of technologies, including Kubernetes, Flux, ArgoCD, Grafana, Fluent Bit, and Prometheus, to create efficient and scalable deployment processes. In the past 15 months, I have shifted our focus towards Generative AI (GenAI) initiatives. I have led my team in developing processes to transition GenAI solutions into production environments, identifying key areas where these solutions can deliver significant value. Together, we have implemented GenAI-based solutions that enhance productivity and drive innovation for our customers. Through my leadership, I strive to empower my team to harness the full potential of cloud and AI technologies, ensuring that we deliver impactful solutions that help organizations achieve their strategic goals.

Detroit, Michigan, Us

During my decade at General Motors, I played a pivotal role in transforming the IT organization, as it scaled from 100 employees to over 10,000. My commitment to creating seamless user experiences across platforms significantly enhanced operational efficiency and customer engagement. Key Achievements: - Organizational Growth: Key leader in the expansion (100-10000+ employees) of the IT department while fostering a culture of innovation and collaboration to meet the technological demands of the industry and deliver exceptional user experiences. - Contact Center Software: Managed a large-scale contact center software organization, prioritizing user-friendly knowledge and case management systems. Implemented systems that improved data accuracy and accessibility, enhancing the support experience for our customers. - CRM Systems Implementation: Directed the design and deployment of Customer Relationship Management (CRM) systems focused on dealer lead management, field force contact management, and customer service, ultimately elevating customer interactions and satisfaction. - High-Traffic Marketing Systems: Successfully implemented marketing systems that reached millions of users, including initiatives driven by high-profile events such as Super Bowl commercials. These systems were designed to ensure seamless performance during significant traffic spikes. - Innovative Solutions: Championed cutting-edge technologies and methodologies that improved workflows, enabling the IT organization to effectively support General Motors' broader business objectives. My focus on user experience led to engaging and intuitive interactions at every touchpoint. Through my experience at General Motors, I developed a deep understanding of IT infrastructure and customer engagement strategies, positioning the company as a leader in the automotive industry while consistently delivering beautiful experiences for our users.

Santa Clara, California, Us

In my role as a Development Leader within the IT organization at Advanced Micro Devices, I was responsible for delivering critical software solutions for the engineering group. I led the development of systems for access control auditing, ensuring the security and integrity of privileged accounts. Additionally, I directed efforts to create systems that generated fusing recipes for microprocessors, contributing to the efficiency and reliability of our manufacturing processes. I also implemented a comprehensive system to manage the lifecycle of samples, streamlining operations and enhancing traceability. My leadership extended to delivering large-scale web applications that supported several key business processes across multiple departments at AMD, fostering collaboration and improving overall workflow. Beyond project delivery, I played a key role in setting the direction for development processes within the organization. My leadership helped establish best practices and standards that enhanced the effectiveness and quality of our software development efforts, ultimately driving successful outcomes for the engineering team and the broader organization.

Malta, Ny, Us

As a Tech Lead for multiple large-scale enterprise application development initiatives, including the enterprise customer portal, I played a crucial role in driving the success of our projects. I spearheaded data integration efforts to seamlessly connect manufacturing data systems, ensuring that relevant information was effectively made available to our customers. In addition to my development responsibilities, I actively participated in the Manufacturing Solutions Architecture Council. In this capacity, I contributed to the establishment of standards that promoted a coherent architectural approach across the manufacturing solutions landscape. My efforts helped enhance the consistency and interoperability of our applications, ultimately leading to improved operational efficiency and customer satisfaction.

Santa Clara, California, Us

During my tenure at Advanced Micro Devices, I played a pivotal role in establishing a large 300mm semiconductor manufacturing facility in Dresden, Germany. My work focused on developing and enhancing software solutions related to Manufacturing Execution Systems (MES) and Automated Material Handling Systems (AMHS). I contributed significantly to the successful launch of this facility, ensuring that operational processes were optimized from the outset. Following the factory ramp-up, I shifted my focus to supply chain operations research, where I delivered an Eclipse RCP-based client for a supply planning optimization application. In this role, I provided software quality assurance (SQA) services for a factory scheduling and dispatching system designed to enhance efficiency on the manufacturing floor through intelligent dispatching decisions. I also identified and implemented several key solutions to address challenges arising from variations between internal factory systems and those of customers' factory systems. These solutions were delivered swiftly, enabling business continuity and operational effectiveness. Throughout my work, I actively advocated for Test Driven Development (TDD) and Continuous Integration (CI) practices to ensure high code quality during the application development process. My contributions not only improved the reliability of our software solutions but also fostered a culture of quality assurance within the organization.

Austin, Texas, Us

As a dedicated professional with extensive experience in software quality assurance, I focused on driving the growth of test automation and load testing practices within large-scale development projects. My primary responsibility involved defining and implementing quality processes that ensured the timely delivery of high-quality software applications across diverse industries, including banking and manufacturing.I specialized in developing robust test automation frameworks utilizing leading technologies, such as Silk Test and Empirix E-Tester, to enhance testing efficiency and effectiveness. My role included creating comprehensive test plans based on software specifications or, in cases where specifications were not available, directly from the application itself.Additionally, I took a proactive approach to identify opportunities for process improvement and scalability within testing practices, fostering a culture of quality and continuous improvement within the teams I collaborated with. My goal was to leverage my expertise to build a strong foundation for automated testing and load testing, ensuring that our software products not only met but exceeded customer expectations.