Utkarsh Singh Email & Phone Number

Pune, Maharashtra, India

• As a Cloud Operations Engineer at eGain Corporation, my responsibilities include:
• ⁠ ⁠Setting up and defining monitoring frameworks using tools like Groundwork, Dynatrace, and CloudWatch.
• ⁠ ⁠Identifying and resolving infrastructure and service issues and escalating them to development teams when necessary.
• ⁠ ⁠Developing automated pipelines, processes, and scripts to facilitate the deployment of customer solutions in cloud environments.
• ⁠ ⁠Analyzing, troubleshooting, and resolving problems promptly, providing escalation support to ensure the 24x7 availability of hosted applications.
• ⁠ ⁠Handling operational tasks such as incident management, deploying new applications, and enhancing existing ones.

Jamshedpur, Jharkhand, India

• Worked with a team of 13 officials and more than 50 technicians and formed a proper channel of documentation via MS Excel.
• Provided required excel dashboards to the respective departments to analyze weekly billing reports.
• Oversaw the division of workforce as per requirement in different sectors.
• Identified and resolved problems through root cause analysis and research.

Jamshedpur, Jharkhand, India

• Worked on the project “Programmable Logic Control (PLC) and Computer Numeric Control (CNC)”.
• Prepared and delivered formal presentations of project work to respective departments.
• Analyzed current information and helped develop plans to address needs.