Program Manager
Responsibilities and Key Task Assignments Client engagement, relationship building and ensuring client delight. Supervising for project delivery and practice improvement. Monitoring the allocation of resources across projects Ensuring compliance to standards (ISO, CMMi & Practice). Tracking and controlling client and team metrics. Analyze profitability, revenue, margins, and utilization across projects Mentor and groom project/delivery teams Facilitate healthy working environment within cross-functional teams Identify and resolve issues that help deliver positive and consistent customer experience Key Tasks/assignmentsOperations: Manage the day-to-day operational and tactical aspects of multiple projects. Work on the SOW’s/ RFP’s and budgets in consultation with the Sales team Make Project plans in MPP or Excel, if required Minimize exposure and risk across projects. Client engagement on regular basis on the status of the multiple projects. Ensure process improvement. Determine appropriate revenue recognition and ensure accurate invoicing. Review high-level deliverables across projects.