Utkarsh Dev Email & Phone Number

Mumbai, Mh, In

India

• Over 80% of daily work is depending on Excel reports. Managing over 2000+ Overall client databases & record maintenance needs to be taken care of.• Preparing & Publishing Collection reports & trackers for existing business on daily basis along with new bookings business.• Record-keeping & Consolidation of all collections reports and ensuring same are in sync with the ERP report on a daily & monthly basis.• Reviewing & Auditing new booking forms and supporting documents and follow up for management approvals required from the strategy and pricing team or sales team in case of any deviations.• Maintaining all-new launch approvals & pricing records for reference purposes.• Creating & Publishing Daily, Monthly, Quarterly & Yearly Performance dashboards & reports for Management review.• Auditing legal documents (Such As Bank NOCs, Cancellations etc.) required for the director's sign-off and coordinating with the legal team for a smooth sign-off process.• Implementing Process improvement and automation by digitalizing a few manual daily processes to fasten and eliminate manual errors in the day-to-day business operation for the CRM team and enabling HOD to do SWOT Analysis and address those hidden process gaps within the CRM team.• Created Interactive dashboards & automated reports online for the HOD to review team performance on a day-to-day basis.• Supporting the ERP team during ERP migration and reviewing post-migration reports related to collections & new bookings.• Having complete ownership and ensuring the sustainability of revenue-related and other critical MIS reports and trackers and making them readily available for management review whenever required.• Introduced new methods, practices, and processes to reduce turnaround time.• Enhanced supervisory and leadership abilities by working closely with supervisor• Analyzing and reporting performance data, translating findings into practical improvement actions.

Navi Mumbai

Responsibilities:❖ Consolidating, reviewing, publishing & managing daily, monthly, quarterly and yearly collections MIS reports for the CRM (Post-Sales & Service) department for Management review. ❖ Taking complete ownership of MIS and ERP (CRM module) that both are running parallelly and all the payments have been up to date in the system and to ensure that is in sync with the books of accounts with the help of teamwork and coordination.❖ Identifying the unidentified payments and rectifications of customer ledgers to close the loops, and bringing the MIS daily collection reports and ERP Collections reports on the same page.❖ Timely and Pro-Active coordination with the CRM Managers, ERP SPOC & Accounts team to identify any roadblocks or challenges for any complex cases of the customers and getting it rectified and moving it to the closure. ❖ Preparing, consolidation, customizing, mining and cleansing (in case required) of the various ERP & MIS reports, Dashboards as on requirement basis for Management Review or Presentations. ❖ Working as a SPOC, taking complete responsibility of Bridging, Aligning and Smoothening the Business processes between Sales, CRM, Registration & Finance departments for ensuring the completion of the customer life cycle.❖ Handling the customers complex queries related to the Invoices, ledgers or payments-related issues and rectifications (in case required) and also educating them so that queries can be resolved to attain better customer servicing and preventing further escalations.

Mumbai Area, India

• Providing the documentation and operational support to the Sales, Pre-sales & marketing team during the bidding process.• Maintaining 5 Countries (APAC & South East Region) Market Revenue tracker and contract renewal tracker and mapping the products implemented in this region for 49+ Clients across the globe for 8+ products.• Managing legal documentation, contract renewals, billings, and Invoice records.• Preparing documentation for the taxation related to the Malaysia, Indonesia & Singapore regions and submitting it to the Clients finance team for the smooth process of the payments to avoid double taxation impact.• Submitting FOREX earnings records and documents to STPI India for smooth release of FOREX received in the company's India accounts and saving 100% tax incur due to double taxation.• Helping the auditors with the director's documents, company documents & Financial reports of the company's sister counterpart during the tax filing.Getting involved with the marketing team for the strategic planning & brainstorming required to be done during the event participation and providing meticulous support for such events from time to time to ensure the smooth running of the events.• Preparing presentations and dashboards for Director's presentations for critical meetings and events along with the marketing team.• Maintaining document repositories and managing them for the pre-sales team whenever required for any bidding across different regions.• Managing all current project reviews with project manager and top management and floating MOM to the team & following up with project manager/team for closures on actionable.• Helping Admin, HR & Accounts team with various ad-hoc requirements and activities.• First line review and getting required contract documents signed off from Company Directors.• Organized promotional events and interacted with the community to increase sales volume.

Mumbai Area, India

• Hunting enterprise clients (Banks, Insurance, NBFC, Retails, Broking houses, etc) and getting business requirements from them.• Daily Meetings with IT Head of enterprises for understanding their requirements and suggesting solutions according to their needs.• Ice-break for TIKONA to get requirements from one of the biggest Private Insurance houses and prospected business from 40+ locations across India with expected revenue of around 25-30 lakh INR on monthly basis.

Mumbai Area, India

• Hunting new accounts and generating revenue from those accounts.• Monthly revenue targets to achieve and bring new accounts onboard on daily basis. Achieving sales targets – Achieved 200% in the first month of joining (Awarded Rising Star of the Month and On spot Incentive), Achieved 100% target twice• Consultative selling for existing clients and addressing their business challenges and queries related to products and farming revenue from existing clientele by maintaining relationships.• Handling complete western line and improving on subscription base and footprint of the company in the market via direct selling and reference selling's and developing territorial business for the company.• Maintaining and enhancing relationships with existing clients• Building & Nurturing the Sales territory assigned to me.

Mumbai, India

• Handling existing client base and addressing their queries & grievances to the operation team and getting the resolution of those queries.• Providing business support to them and getting their requirements deliver in time.• Product lines handled include WAN connectivity (P2P, MPLS, ILL, G-MPLS), Data Centre Services (Hosting and Managed Services), New Branch Rollout, Video Conferencing and other associated network services offered by third parties as well as a case-to-case basis

Mumbai Area, India

It was a great experience to work with Nelco ltd. Mumbai. As a part of TATA group Nelco is a reputed brand in providing VSAT services to their customer under brand TATA NET. Managed services like Third Party datacenter and Security & surveillance System are carried under Nelco. I was there in Networking Operation Center (NOC) my project was to study the Customer Troubleshooting Procedure carried by NOC and TAC.Also i had undertaken desk project on Liquid Immersion Cooling Technology for Data centers.Presentations was given by me after completion of my task. Love the organizational environment it was very friendly ,we can reach anyone easily, all were very friendly to us.

Pgdm - Telecom, Telecommunications Management

Activities and Societies: Cultural and EventsCourse Module contains Learning of Telecommunication Business Models, Future Technologies.

Mba Telecom, Telecommunications Management

Bachelor Of Engineering (B.E.), Information Technology, A

12Th, Pcm, A

10Th, A