Utkarsh Pathak Email & Phone Number

Edmonton, Alberta, Canada

• Created, modified, deleted Users and computer profiles in AD, Office 365.• Professionally responded clients over the phone as well as via mail and given them an excellent service.• Assigned and removed primary users and device in SCCM. Transferred data via USMT.• Made sure user got his complete Licenses, software, and security update through SCCM. Provided client support remotely through RDP, PTEST, Remote control viewer.• Given them a support with Install and Fix SCCM Client and Server, Acrobat Reader, SAP 760 and 770, Office, Nitro Pro, OneDrive, etc.• Installed switches and patches cables to patch panels.• Added/ Removed users from the groups also given Shared Mailbox service.• Updated user profile in service now for documentation.• Download and Installed Applications via Software Center as well as Manual and Push Applications through Configuration Manager.

Edmonton, Alberta, Canada

• Receptively answers customer questions and helped locate desired items in the store.• Efficiently and correctly complete Sales Representative paperwork, including daily reports, picking, binning, truck reports etc.• Determined customer needs asking relevant questions and listening actively to their responses.• Cultivated a customer-focused shopping environment by greeting and responding to all customers in friendly manner.• Drove product sales in store through customer interaction.• Educated customers and retail associates on the product by giving in store demos all customers.• Guided customers regarding printer, scanner, routers, cables, peripherals, etc.

Edmonton, Alberta, Canada

• Installed new systems, peripherals, printers, scanners as per company’s standards and policies.• Configure and installed Cisco VoIP Phones.• Experienced in cable management.• Consulted user and set up whole system as per requirement.

Edmonton, Alberta, Canada

• Re-imaged devices via network. Backed up and Transferred user data to new device.• Break/Fix with the Hardware and Software.• Collaborated with people via Microsoft Teams.• Given complete Device setup for any user including peripheral devices, printers, Mapped network drives, Outlook, Google Earth, Cisco VPN AnyConnect, One Drive.• Updated CMDB records in ServiceNow.• Commissioned and decommissioned Device in SCCM for Inventory as per company guidlines.• Made sure health of SCCM client, Assigned/ removed client as a primary user for device in SCCM.

Edmonton, Alberta, Canada

• Assisted clients to Create or Disable user profile in AD, Office 365, OS33.• Procured the different Licenses by going through “Office 365”, “Ingram Micro” and “Partner.Micrsoft.com” portal.• Effectively Whitelisted and Blacklisted sender emails for the clients through Microsoft Exchange Server.• Given different permission like Mailbox Delegation, Calendar Permission, File and Folder Permission, Distribution Lists groups, mapped drives, printer access.• Created different Distribution lists, Rooms. Groups under Exchange Server and allocated to individuals also Set up forwarding emails, Out of Office emails. • Given fully setup like map drive access, software’s, Printers, Outlook setup, Teams setup, RDS setup, VPN setup for new user by remotely hopping to PC via “N-central”, “Team Viewer”, “Screen Connect”.• Professionally responded clients over the phone as well as via mail and given them an excellent service.• Managed User accounts and Reset password for computer login, Office 365 login.• Created a user account under “Dropsuite” for email Backup/Archive (Microsoft Office 365, G-suite email, etc.).

Oakville, On

• Assisted in technical support process refinement to improve customer service and support.• Consulted via telephone to understand user problems and ask probing questions to locate root causes.• Configured new employee work stations, including all hardware, software and peripheral devices.• Disassembled computer systems to troubleshoot and resolve hardware issues.• Updated software versions with patches and new installations to close security loopholes and protect users.• Provided local and remote Tier 1 IT support for hardware and software to company personnel.• Installed and configured printers and scanners, resetting default device passwords to prevent cyber-attacks.• Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.• Configurations: IPv4, IPv6, DHCP, DNS, Subnetting, CMD, ICMP, Telnet, SSH, SOHO Access Point Wi- Fi settings and Encryption techniques, Ports, Software, Antivirus, Firewall, VPNs, PCs, Laptops, Hyper-V, Virtual Box, and Office 365.

Gujarat, India

• Supported and maintained LAN/WAN and related equipment.• Diagnosed and resolved all network-related issues.• Created and made changes to end-user accounts.• Configured end-user devices such as laptops, desktops, printers, and shared office equipment.• Provided on-site services, installed new systems, and escalated customer complaints.• Installed, Configured and managed Wireless Modems/ Routers inside the customer premises.• Given settings on a router as per customer requirements, setWi-Fi ranges, user controls.• Trained customers on equipment use after installation.

Mississauga, Ontario, Canada

• • Provided on-site services, installed new systems and escalated customer complaints.• Installed, Configured and managed Wireless Modems/ Routers inside the customer premises.• Given settings on router as per customer requirements, set Wi-Fi ranges, user controls.• Worked on Fiber lines, made necessary connections, brought a line to the end-user site, and configured customer devices. Documented entire procedure and closed client tickets. • Trained customers on equipment use after installation.

Pitt Meadows, British Columbia, Canada

• Redeemed coupons and cross-sold products.• Received product orders, unloaded merchandise and arranged store stock into appealing displays.• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.• Trained new employees in cashiering procedures, offering assistance in resolving issues.• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.• Scanned items quickly to keep lines moving and reduce overall wait time.• Worked closely with front-end staff to assist customers.

High School Diploma, Information Technology

Bachelor Of Engineering - Be, Electronics And Telecommunication