Utkarsh Singh Email & Phone Number

Bareilly, Uttar Pradesh, India

IT Engineer at CBSL Group

Rajpura, Punjab, India

Position: Customer support engineer1. **Technical Support:** - Providing technical assistance to customers, helping them troubleshoot and resolve issues related to Net Access products and services.2. **Customer Communication:** - Interacting with customers via phone, email, or chat to understand their concerns and provide effective solutions. - Maintaining a professional and customer-friendly communication style.3. **Problem Resolution:** - Analyzing… Show more Position: Customer support engineer1. **Technical Support:** - Providing technical assistance to customers, helping them troubleshoot and resolve issues related to Net Access products and services.2. **Customer Communication:** - Interacting with customers via phone, email, or chat to understand their concerns and provide effective solutions. - Maintaining a professional and customer-friendly communication style.3. **Problem Resolution:** - Analyzing and diagnosing technical issues reported by customers and ensuring timely resolution. - Collaborating with other teams or departments to address complex problems.4. **Product Knowledge:** - Developing and maintaining in-depth knowledge of Net Access products and services. - Keeping up-to-date with new features and updates.5. **Documentation:** - Documenting customer interactions, including details of issues reported and resolutions provided. - Creating and updating knowledge base articles to facilitate self-service for customers.6. **Escalation Management:** - Escalating unresolved issues to higher-level support or appropriate departments, ensuring efficient problem resolution.7. **Training and Guidance:** - Providing guidance and training to customers on using Net Access products effectively. - Offering proactive tips to optimize the customer experience.8. **Customer Feedback:** - Gathering and documenting customer feedback to improve products and services. - Collaborating with the product development team to communicate customer needs.9. **Service Level Agreements (SLA) Adherence:** - Ensuring that support activities adhere to established SLAs and response time standards.10. **Team Collaboration:** - Collaborating with cross-functional teams, including sales, development, and network operations, to address customer needs.11. **Continuous Improvement:** - Participating in continuous improvement. Show less

Bareilly, Uttar Pradesh, India

1. **User Support:** - Providing assistance to computer lab users with hardware, software, and network-related issues. - Troubleshooting and resolving technical problems promptly and efficiently.2. **Lab Maintenance:** - Ensuring that all computers and peripherals in the lab are in working order. - Performing routine maintenance tasks such as updates, virus scans, and software installations.3. **Software and Hardware Management:** - Installing and… Show more 1. **User Support:** - Providing assistance to computer lab users with hardware, software, and network-related issues. - Troubleshooting and resolving technical problems promptly and efficiently.2. **Lab Maintenance:** - Ensuring that all computers and peripherals in the lab are in working order. - Performing routine maintenance tasks such as updates, virus scans, and software installations.3. **Software and Hardware Management:** - Installing and updating software applications on lab computers. - Managing hardware inventory and coordinating repairs or replacements as needed.4. **User Training:** - Conducting basic training sessions for lab users on software applications and computer usage. - Assisting users in understanding and following lab policies and procedures.5. **Security and Compliance:** - Implementing and enforcing security measures to protect lab computers and data. - Ensuring compliance with IT policies and standards set by Sursuns Infotech.6. **Documentation:** - Maintaining accurate records of lab equipment, software licenses, and user support activities. - Documenting procedures and troubleshooting steps for future reference.7. **Collaboration:** - Collaborating with IT professionals and other staff members to address broader technology needs. - Participating in team meetings and contributing to the improvement of lab services.8. **User Communication:** - Communicating important information to lab users, such as scheduled maintenance or changes in lab policies. - Providing timely and clear responses to user inquiries.9. **Lab Supervision:** - Monitoring lab activities to ensure compliance with usage policies. - Assisting in the coordination of lab schedules and access.10. **Technology Upgrades:** - Assisting in the planning and execution of technology upgrades in the lab. - Staying informed about new technologies and recommending improvements to enhance lab efficiency. Show less

Jetking Diploma In Cloud Computing Jk-Dcc, Computer/Information Technology Administration And Management, A

Knowledge of Troubshooting Desktop & Hardware, Networking, Windows troubleshooting, CCNA, Server Remote desktop support, Linux, Windows.

Bachelor Of Arts - Ba, English Language And Literature/Letters, 1St Division