Utkarsh Tyagi Email and Phone Number

Optimized Service Observability: Spearheaded the integration of industry-leading observability tools (e.g., New Relic, DataDog) to monitor and ensure seamless application performance across critical customer touchpoints.Real User Monitoring (RUM): Led the adoption of Real User Monitoring tools to analyze user behavior, identify bottlenecks, and enhance user experience, resulting in a 20% improvement in page load times.Enhanced Incident Management: Established alert mechanisms and dashboards using monitoring tools to proactively identify and address system anomalies, reducing downtime by 30%.Cross-Functional Collaboration: Partnered with engineering and QA teams to incorporate automated observability checkpoints in CI/CD pipelines, ensuring performance stability pre- and post-release.User Feedback Integration: Utilized insights from monitoring and testing tools to prioritize backlog items based on real-time user impact, enhancing product satisfaction and retention.Improved Decision-Making with Data: Designed data visualization dashboards for stakeholders to track KPIs, enabling data-driven decisions to optimize system reliability and scalability.