Utkarsh Brahmbhatt Email & Phone Number

United States

Call2Dial Inc is a globally recognized leader in Telecom & Technology, Having a presence in 25 countries with more than 50 channel partners across the globe, Our unified platform is being used by Operators, MVNO’s, MNO’s Small and large scale enterprises and Contact Centers. With a unique blend of technology and telecom, Call2Dial stands out for its Retail and Wholesale business units.

Ahmedabad Area, India

Ahmedabad Area, India

*International marketing skills with experience in strategic planning, market research, business development and alliance building.* Ability to deliver market growth, enhances client loyalty, plan and implement business market expansion.*Results-oriented professional with expertise in telecoms industry*Knowledge of voice and data communication networks*Skills: Leadership, team player, negotiation and quickly establish a good rapport with people*Marketing, Sales, Operation, Pricing, Tariff designing, Telecommunication, International carrier relation, VOIP wholesale, Communication Skills, Presentation skills, data analysis, Coordination skills*Involved in the International Carriers & Wholesale Business Only in Prepay Business.*Responsible for expanding the Wholesale voice interconnects in All regions.*Carrier Relation and Account Management. Exploring new regions for finding the business potential for wholesale Voice interconnects

Responsible for new business development activity and Relationship building. Identifynig new opportunities and work with clients to effectively develop and close the business.Competitors Tracking & Analysis wherein need to Monitoring Threats & New Ideas from Competition.Able to negotiate skilfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results. Attain quarterly and annual objectives assigned by management.Provide timely reports of sales activity and target account status to the higher authority.Manpower planning which includes evolving new organisation structure and identification of vacanciesHandle recruitment & selection process.Interviewing candidates for checking their suitability to the current openings.

Which campaign to Dial and when to Dial based on the Campaign Performance. That is Campaign Ramp Up and Ramp Down Looking at the Best Profitability for the Organization.Responsible for all sort of Client Communication looking at the Availibility of Campaigns.Responsible for client invoicing which will be done on the basis of the leads Sent by center to the Clients.Responsible for Handling/responding of new client inquiries.Responsible for Further business developments.Responsible for Managing Internal Quality Process.Responsible for the training purpose activities .Responsible for managing the Team and making sure Targets Achieved.Responsible to Deliver all the Reports on time.Responsible for Co-ordination with training-dept for further implementation of training module Responsible for Getting leads approved-rejects.Responsible for Recruitment of New Agents as per the Requirement.Responsible for Freezing on incentive policies.

Support and supervise the calling process to meet client expectationsEnsures CSA’s accurately record calling information on appropriate databaseLead by example to CSA’s, demonstrating effective and to end customer careDeals with escalated issues/complaintsCreates and develops ad hoc team reports upon requestUses trending information to monitor workloads in order to maximize team efficiencyMonitors and assesses the performance of CSA’s, provides positive and constructive feedback in conjunction with Quality CoachWork with Operations Manager to ensure that operational issues and results are feedback to the client through approved channelsBuilds team morale and actions any morale issuesResolves interpersonal and team conflictsActively support, design and manage CSA sales incentive and bonus schemes to ensure results are achieved. Training to the CSRs for the new campaigns and assisting them to develop new openings and rebuttals.Script writing and development of rebuttals. Motivation and performance enhancement of team members. Quality checks. Agent monitoring and feedback for the improvement. Taking supervisory/escalated calls and assisting customers for the complex query solution for the utmost satisfaction of the customers.