Key Responsibilities:Sophos XG Firewall Management: Configured and maintained firewall rules for network security.Windows & Linux Server Administration: Managed installation, configuration, and troubleshooting.Microsoft Administration: Implemented policies, group management, and server optimizations.Data Backup: Utilized tools like Veeam for data protection and regular restoration testing.Network Troubleshooting: Resolved connectivity issues, optimizing performance.Technical Support: Provided support to 300+ users, ensuring smooth IT operations.Vendor & CCTV Management: Coordinated vendor activities and managed CCTV systems.Protocol Management: Expertise in DNS, DHCP, VPN, RAS, and subnet configurations.

Provided technical support and assistance to end-users, promptly resolving hardware, software, and network issues to minimize downtime.Installed, configured, and maintained computer systems, servers, and network devices, ensuring optimal performance and reliability.Collaborated with the IT team to plan and implement system upgrades and enhancements, including hardware replacements and software updates.Conducted regular system audits and security assessments, identifying vulnerabilities and implementing appropriate measures to mitigate risks.Assisted in the development and documentation of IT policies, procedures, and best practices to ensure compliance with regulatory requirements.Participated in the onboarding process for new employees, providing training and guidance on IT systems and tools.Contributed to the development and execution of disaster recovery and business continuity plans, minimizing the impact of potential disruptions.Conducted maintenance, troubleshooting, and diagnosis of desktop operating systems within a domain environment.Resolved desktop network connectivity issues through effective troubleshooting techniques.Installed and provided support for Win10 applications, including Office applications.Demonstrated knowledge and understanding of Active Directory for user management and system configurations.Installed, configured, and troubleshooted Microsoft 365 applications to ensure optimal performance and user experience.Utilized Sophos Endpoint XDR Antivirus for comprehensive endpoint security, detecting and responding to advanced threats.Conducted thorough troubleshooting and optimization of Sophos Firewall, ensuring robust network security and compliance with industry standards.Managed Active Directory on Windows Server for creating new users and server backups.Handled Tally data backup and server management.Experienced in creating policies in Sophos Endpoint Firewall to enhance security and efficiency.

Engaged with potential clients to promote and sell educational products and services. Conducted market research to identify new business opportunities and target markets. Assisted in developing marketing strategies and sales plans to achieve company targets.