Utkarsh Ojha Email & Phone Number

North Sydney, New South Wales, Australia

• Conducted extensive research by analyzing research articles and company reports to identify AI and Analytics use cases for potential Australian 3PL warehousing companies.• Developed an ESG dashboard and data model for warehousing, tracking environmental, diversity, inclusion, and governance metrics.• Created a simulation dashboard to assess and compare four picking strategies using various simulation drivers, defining formulas to calculate total picking time and identifying optimal strategies, resulting in a potential efficiency improvement of over 40-45%.• Prepared market-ready solutions, clearly communicating value propositions and expected outcomes to stakeholders.• Assisted in crafting and packaging solutions for client demonstrations to ensure impactful and persuasive presentations.

Kashipur, Uttarakhand, India

England, United Kingdom

• Facilitated onboarding for over 100 users through in-app live chat, ensuring accurate data collection and compliance adherence.• Conducted KYC document analysis, screening over 40+ accounts daily for suspicious transactions, ensuring regulatory compliance.• Effectively handled multiple alerts, ensuring compliance with SLAs and showcasing organizational and time management skills.

New Delhi, Delhi, India

Managed daily operations of company bot to facilitate ongoing outreach and engagement activities with European firms to assess workforce shortages and initiate discussions, coordinating meetings with prospects, ensuring prompt follow-ups and reminders

Kolkata, West Bengal, India

• Efficiently utilized service management methods and web-based tools like ServiceNow to create and manage support service tickets.• Administered Active Directory and Azure AD, overseeing the maintenance of over 500 Employee ID data records with precision.• Resolved billing issues, managed 150+ SVS gift card transactions monthly, and maintained high levels of customer satisfaction.

Master Of Business Administration - Mba, Analytics

Botany/Plant Biology, A+

Activities and Societies: Departmental level quiz competition, Street play

Hsc, A

Ssc, A+